Customer Service Advisor — 24/7 Home Care Support

Hometree; Stoke-on-Trent; On-site; GBP 26,000; Full time

Job summary

A leading home energy solutions provider is seeking a Customer Service Advisor in Stoke-on-Trent to assist customers through various communication channels. This role involves resolving inquiries, processing orders, and ensuring positive customer experiences. Ideal candidates will have 12-18 months of customer service experience, strong communication skills, and a proactive problem-solving attitude. Benefits include 25 vacation days plus bank holidays, in a company committed to inclusive practices.

Benefits

25 days holiday plus bank holidays and your birthday

Qualifications

• 12-18 months experience in a customer service environment.
• Ability to handle multiple tasks effectively.
• Strong interpersonal skills for effective communication.

Responsibilities

• Assist customers via phone, email, or chat for inquiries.
• Resolve customer complaints and issues professionally.
• Process orders, returns, and exchanges accurately.

Skills

Customer Service Experience

Excellent Communication Skills

Positive Attitude

Proficient in IT

Job description

A leading home energy solutions provider is seeking a Customer Service Advisor in Stoke-on-Trent to assist customers through various communication channels. This role involves resolving inquiries, processing orders, and ensuring positive customer experiences. Ideal candidates will have 12-18 months of customer service experience, strong communication skills, and a proactive problem-solving attitude. Benefits include 25 vacation days plus bank holidays, in a company committed to inclusive practices.