Customer Service Advisor (12 Month FTC)

Michael Page (UK); Stretford; On-site; GBP 23,000 - 29,000; Full time

Job summary

A leading organisation in the business and professional services sector is seeking a Customer Service Advisor for a 12-month fixed-term contract in Stretford, with potential for permanent placement. The successful candidate will respond to customer inquiries, resolve complaints, and maintain records of interactions. This role offers a competitive salary of approximately £23,400-£28,600, and a supportive work environment focused on employee well-being and growth opportunities.

Benefits

Supportive company culture

Convenient location

Opportunities for growth

Qualifications

• Previous experience in a customer service role is essential.
• Ability to handle customer queries with patience and professionalism.
• Flexibility and adaptability to manage a variety of tasks effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Proficiency with CRM systems

Job description

• 12 month fixed term contract with the possibility of being made perm!
• A great opportunity to work for a leading business!

About Our Client

This opportunity is with a medium-sized organisation in the business & professional services sector, known for its commitment to providing high-quality products and services. The company values efficiency and customer satisfaction, fostering an environment where employees can thrive.

Job Description

• Respond promptly to customer inquiries via phone, email, or chat channels.
• Provide accurate information about products, services, and order statuses.
• Resolve customer complaints efficiently, ensuring a positive resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address and escalate issues when necessary.
• Assist in processing returns, exchanges, and refunds in line with company policies.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Support other administrative tasks within the customer service department as needed.

The Successful Applicant

A successful Customer Service Advisor should have:

• Previous experience in a customer service role is essential.
• Strong communication skills, both written and verbal.
• Ability to handle customer queries with patience and professionalism.
• Good problem-solving skills and attention to detail.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• A proactive approach to learning and improving processes.
• Flexibility and adaptability to manage a variety of tasks effectively.

What's on Offer

• A competitive salary of approximately £23,400-£28,600 per annum.
• 12-month fixed-term contract with potential opportunities for growth.
• Supportive company culture with a focus on employee well-being.
• Convenient location in Manchester with access to transport links.
• Valuable experience within the retail sector's customer service department.

This is an exciting opportunity to develop your skills while contributing to a respected organisation. If you are passionate about customer service and ready to make an impact, apply today!