Customer Service Advisor

Tudor Employmet; Stafford; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading company in the luxury motorhome sector is looking for a Customer Service Advisor in Stafford. This role offers a permanent position with extensive personal development opportunities, including NVQs in Customer Service and Business Administration. The ideal candidate will possess prior customer service experience and have a keen interest in cars or motorhomes. The position includes a competitive salary, benefits, and a friendly team environment.

Benefits

Christmas bonus

Company paid Christmas party

Staff use of company motorhome

Company provided Jacket Potato lunches

Healthcare including optical and dental

Life insurance

Competitive pension

Qualifications

• Previous Customer Service experience required.
• Interest in cars, motorhomes or travel advantageous.

Responsibilities

• Take ownership of customer and vehicle from point of sale.
• Communicate with allied departments including the workshop.
• Manage the logistics and parking of all vehicles on site.

Skills

Customer Service

Professional Appearance

Interest in Cars

Education

NVQ in Customer Service

NVQ in Business Administration

Tools

Keyloop

Kerridge

Job description

Tudor Employment Agency are currently recruiting forCustomer Service Advisorfor our client based inStafford, ST16,on aPermanentbasis.

This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset.The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.

Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.

Experience within a car sales environment or similar would be highly advantageous.

Benefits for a Customer Service Advisor:

• Exceptional facilities
• Extensive personal development programme including NVQ in Customer Service and Business Administration
• Job progression available
• Christmas bonus and company paid Christmas party
• Friendly and nurturing team
• Niche industry sector
• Staff use of company motorhome for leisure
• Company provided Jacket Potato lunches each Friday
• Healthcare including optical and dental
• Life insurance
• Competitive pension

Salary for the Customer Service Advisor:

£26,000 - £27,000 Dependant on experience and to be reviewed after 3 month probation period

Additional bonus structure dependant on department performance

The Customer Service Advisor must:

• Have previous Customer Service experience
• Be professional in appearance and nature
• An interest in cars, motorhomes or travel would be advantageous
• Experience / Knowledge of Keyloop or Kerridge would be advantageous

Duties of the Customer Service Advisor:

• Take ownership of the customer and their vehicle from point of sale throughout the product life
• Work under the instruction of the Service Centre Manager and Operations Manager
• Meet and greet all customers upon arrival
• Qualify the customer to achieve accurate diagnostic information
• Communicate with allied departments including the workshop
• Communicate and approve any additional work needed on vehicles
• Manage the logistics and parking of all vehicles on site
• Upsell allied products and services
• Continually update the CRM with accurate client details and vehicle history
• Respond to any customer enquiries within two hours of receipt
• Provide reception cover as needed

Hours of work for a Customer Service Advisor:

Full Time

Monday-Friday, 8AM-5PM

Must work one out of three Saturdays, 9AM-1PM

In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to

[e-mail].

Applicants can also register online by clicking the link -http://tinyurl.com/PERMF0RM

For information on all of our roles, please refer to www.tudoremployment.co.uk.

#TeamTudor await your call!