Customer Service Advisor

South Tyneside Council; South Shields; Hybrid; GBP 29,000; Full time

Job summary

A local council in England seeks a Customer Service Advisor to provide high-quality customer support at the Town Hall in South Shields. This role involves resolving enquiries efficiently and effectively, with a focus on customer satisfaction. The position offers a salary of £28,598 pa and includes the possibility of hybrid working. Interested candidates should note the application deadline is October 3, 2025.

Benefits

Excellent benefits package

Qualifications

• Excellent customer service skills required.
• Ability to resolve customer enquiries efficiently.
• Strong communication skills, both verbal and written.

Responsibilities

• Provide customer service by answering enquiries.
• Resolve service requests effectively as first point of contact.
• Assist customers in a hybrid working environment.

Job description

Overview

Customer Service Advisor (Town Hall, South Shields)

Salary: £28,598 pa

Hours of Work

Monday to Friday between 10.30 am – 6.30 pm

Role and Responsibilities

You will provide an excellent customer focused service by delivering consistently high quality assistance to our customers by answering and resolving their enquiries as the first point of contact, and dealing with their requests for service efficiently and effectively.

This role is based within our Housing Contact Centre at the Town Hall, South Shields. Hybrid working is available.

Informal discussion

For an informal discussion about this post, please contact Lynsey Robertson, Housing Customer Service Manager on 0191 426 8302.

Benefits

We offer an excellent benefits package and further information is available here: www.southtyneside.gov.uk/workinghere

We do not currently offer skilled worker visa sponsorship.

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Closing date: Noon, Friday 3 October 2025.