Customer Service Advisor

Back to Work Training Limited; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A customer service training provider is looking for Customer Service Advisors in Sheffield. The role involves assisting existing customers with queries, promoting additional products and services, and driving sales. Advisors can earn up to £25,480 per annum, with an uncapped bonus potential. Benefits include discounts on mobile plans, groceries, and wellness support. Training is provided to help you succeed in the role.

Benefits

Exclusive discounts on mobile plans and services

Employee discount portal

Wellbeing support

Comprehensive dental plan

Referral incentives

Qualifications

• Experience in handling inbound calls and resolving customer queries.
• Ability to drive sales through effective questioning.
• Strong communication and interpersonal skills.

Responsibilities

• Assist inbound calls from existing customers and handle queries.
• Promote additional products and services during calls.
• Ensure professional call manner and remain knowledgeable on all offerings.
• Support sales transactions to meet conversion targets.

Skills

Customer service skills

Sales ability

Effective questioning

Problem-solving

Job description

We’re recruiting for Customer Service Advisors to earn up to £25,480 per annum, with a realistic OTE of £716 per month. The role involves handling inbound calls from existing customers, resolving queries, supporting upgrades or cancellations, and driving sales by promoting additional products and services.

Customer Service Advisor benefits :

• Campaign specific benefits including exclusive discounts on sim only plans up to 80% for you & up to 4 for family and friends!
• Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals.
• Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel.
• A furry friend perk – a subscription to Tails for your beloved canine companion.
• Wellbeing support through free access to services that enhance your mental and physical health.
• Comprehensive dental plan and priority access to a private GP.
• Refer a friend incentive – Earn up to £800 for each referral who successfully join the business!

Training is included to prepare you for this role

Customer Service Advisor role :

As an advisor, you will be assisting inbound calls from existing customers, supporting a range of queries. These can be from customers who are within the last 6 months of their contract & want to leave or customers wanting to upgrade.

You will work to drive sales through effective questioning & work to promote additional products & services such as mobile phone contracts, home broadband, tablets, simos & more!

Examples of the role include :

• Retention of existing customers or upgrades.
• Up sell and cross sell of all products and services to existing and prospective customers to drive up the client's customer base.
• Ensure professional call manner and remain knowledgeable on products / services on offer.
• Being able to think quickly and use your own initiative to review customer accounts to see where there is a potential sale opportunity.
• Support sales transactions by advising customers on suitable products to meet your conversion target as well as other targets.

Customer Service Advisor pay :

25,480 per annum. Realistic OTE of £716 per month! *Bonus is uncapped with some of our top agents earning thousands