Customer Service Advisor

Elliott Recruitment Solutions; Redditch; On-site; GBP 28,000; Full time

Job summary

A recruitment solutions company is seeking a Customer Service Advisor to join their busy Head Office team in Redditch. The ideal candidate will guide customers through their journey, ensuring smooth operations and quick resolutions to issues. Responsibilities include delivering excellent customer service, managing communications via phone and email, tracking project progress, and effectively liaising with project managers. This full-time position offers a salary of £28,000 per annum and is office-based, requiring strong communication skills and a customer-focused attitude.

Qualifications

• Proven experience in a customer-facing role is preferred.

Responsibilities

• Act as the main point of contact for customers during their journey.
• Deliver first-class customer service with empathy and professionalism.
• Make daily outbound calls to update customers and contractors.
• Liaise with project managers to ensure smooth progress on all jobs.
• Accurately record updates, queries, and resolutions on the CRM system.
• Track and monitor progress of projects and complaint resolutions.
• Collect outstanding balances once work is complete.
• Support the wider customer service team to resolve issues efficiently.
• Communicate clearly via phone, email, and letter.
• Maintain a professional and positive image for the company.

Skills

Excellent communication skills

Customer service orientation

Empathy

Professionalism

Job description

Redditch, Worcestershire (Office-based)
Full-time | Permanent
Salary: £28,000 per annum

Are you an excellent communicator with a passion for customer service? Were looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch.

Youll be responsible for guiding customers through their journey from start to finish ensuring everything runs smoothly and any issues are resolved quickly and professionally.

Key Responsibilities

• Act as the main point of contact for customers during their journey
• Deliver first‑class customer service with empathy and professionalism
• Make daily outbound calls to update customers and contractors
• Liaise with project managers to ensure smooth progress on all jobs
• Accurately record updates, queries, and resolutions on the CRM system
• Track and monitor progress of projects and complaint resolutions
• Collect outstanding balances once work is complete
• Support the wider customer service team to resolve issues efficiently
• Communicate clearly via phone, email, and letter
• Maintain a professional and positive image for the company

What Were Looking For

• Previous experience in a customer-facin...