Customer Service Advisor

ASSA ABLOY Group; Redcar; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading manufacturing company in Redcar is seeking a Production Manager (Line Lead) to oversee operations on the day shift. The role requires strong leadership skills, a solid understanding of food manufacturing, and a track record of meeting production KPIs. Responsibilities include managing a team to drive performance, optimizing resources, and ensuring compliance with quality processes. Join a culture that values teamwork and encourages individual contributions.

Benefits

Annual bonus scheme

Comprehensive healthcare support

KP Pension Plan

25 days holiday

Wellbeing tools and discounts

Qualifications

• Strong understanding of food manufacturing and a proven track record in a similar role.
• Leadership and problem-solving skills to coach and guide a team.
• Track record of achieving production KPIs and SLAs.

Responsibilities

• Lead and manage your team to drive daily performance.
• Shape the daily plan to reduce inefficiencies and improve operations.
• Collaborate with stakeholders to maintain high quality standards.

Skills

Leadership

Problem-solving

Adaptability

Teamwork

Job description

Production Manager (Line Lead) – Billingham, on‑site day shift (Monday–Friday, 07:30–16:00). Join our snack‑loving team at KP Snacks and bring your ideas to the table while growing your skills in a culture that values individuality.

Benefits

• Annual bonus scheme with a strong track record of overachievement
• Comprehensive healthcare support – Medicash Health Cash Plan, Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care
• KP Pension Plan – contribution matching up to 7% of your salary
• 25 days holiday (plus the option to buy more)
• KP4ME – our online platform for benefits, discounts, wellbeing tools and more

Responsibilities

• Lead and manage your team, drive daily performance and ensure all targets and standards are met while fostering a high‑performing culture
• Shape the daily plan with a loss‑focused approach and identify opportunities to reduce inefficiencies and improve operations
• Collaborate with colleagues, internal and external stakeholders to exceed customer expectations and maintain high standards of quality, safety and hygiene
• Optimise resources, manage stock and waste, and ensure compliance with quality processes to deliver Right First Time production
• Conduct regular appraisals, monitor performance and build capability to drive engagement, motivation and continuous improvement

Qualifications

• Strong understanding of food manufacturing and a proven track record in a similar role
• Leadership and problem‑solving skills – ability to coach and guide a team and tackle challenges with logical solutions
• Track record of achieving production KPIs and SLAs, demonstrating adaptability and accountability in a dynamic setting
• Knowledge of lean manufacturing and Six Sigma – desirable but an opportunity for growth and continuous improvement
• Commitment to KP values – a positive, can‑do approach, strong teamwork and the ability to embrace change

We’re committed to inclusion and building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need.