CUSTOMER SERVICE ADVISOR

Talent Sure Recruitment Limited; Portsmouth; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor for Travel Claims in Portsmouth. You'll investigate and settle claims while ensuring excellent customer service. The role requires prior knowledge of insurance or telephony, strong communication skills, and a proactive approach to problem-solving. The position offers a salary between £26,210 and £29,562 per annum and the opportunity for hybrid working after probation.

Benefits

Hybrid working after probation

Opportunities for continuous learning

Free Health Cash Plan

Generous high-street rewards scheme

Free travel insurance

Discounts on home and motor insurance

Qualifications

• Previous insurance or telephony experience is desirable.
• A genuine desire to help people and commit to delivering exceptional service.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Investigate and settle claims while ensuring a high standard of customer service.
• Empathize with customers and guide them through the claims process.
• Identify potential fraudulent claims and recover funds.

Skills

Customer service experience

Problem-solving skills

Communication skills

Proficiency in computer systems

Job description

Overview

Customer Service Advisor - Travel Claims

Salary: £26,210 - £29,562 per annum DOE

Location: Portsmouth / Hybrid Options Available after Probation

Hours: Monday - Friday, shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with a day off in the week)

Responsibilities

• Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
• Empathise with customers, understand their needs, and guide them through the claims process.
• Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
• Identify potential fraudulent claims and work to recover funds from other insurers.
• Handle customer complaints and disputes, striving for amicable resolutions.
• Prioritise tasks, meet deadlines, and maintain accurate records.
• Work closely with other teams to ensure seamless customer experiences.
• Uphold regulatory requirements and company policies.

Skills / Experience

• Previous insurance, customer service or telephony experience is desirable.
• A genuine desire to help people and a commitment to delivering exceptional service.
• The ability to communicate clearly and effectively, both verbally and in writing.
• A proactive approach to problem-solving and a talent for finding solutions.
• The ability to manage multiple tasks and prioritise effectively.
• Proficiency in computer systems and relevant software.

Benefits

• Hybrid working after your probation period.
• Opportunities for continuous learning, development, and career advancement.
• Free Health Cash Plan.
• Generous high-street rewards scheme.
• Free travel insurance (subject to eligibility criteria).
• Discounts on home and motor insurance.