Customer Service Advisor

The New Homes Group; Norwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading property services provider in Norwich is seeking a full-time Customer Service Advisor. The role involves managing property portfolios, ensuring maintenance and repairs, and providing top-notch customer service to tenants and landlords. The ideal candidate will have excellent communication skills and a structured approach to work. This position offers industry-leading training and 20 days annual leave.

Benefits

20 days annual leave

Support in training for ARLA – NFOPP qualifications

Team incentives

Qualifications

• Strong customer service skills with experience in property management.
• Ability to manage a portfolio of properties efficiently.
• Good communication, both verbal and written.

Responsibilities

• Manage a portfolio of properties regarding maintenance and repairs.
• Provide exceptional customer service to tenants and landlords.
• Ensure all legal certifications are in place for lets.

Skills

Excellent numeracy and literacy capabilities

The ability to communicate professionally

A highly organised and structured approach

Able to work in a fast-paced environment

Job description

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Location - Norwich, NR3
Days & Hours - Monday to Friday, 37.5 hours a per a week ( Two shift patterns – 8.30am to 5pm then 9.00am to 5.30pm, alternative weeks)

Employment Type - Full-time, permanent

Connells Group is the UK's leading property services provider with over 85 brands nationwide. We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Duties and Responsibilities of a Customer Service Advisor:

• Managing your own portfolio of properties regarding maintenance and repairs etc.
• Providing exceptional levels of customer service, corresponding with tenants, landlords, contractors, and other professionals both verbally and in writing.
• Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice.
• Being the point of contact for any maintenance issues for your portfolio of properties.
• Ensuring all legal certification is obtained and in place prior to the commencement of a let and throughout the tenancy.
• Gaining authorisation for works to be carried out.
• Liaising with contractors for timescale and cost of repairs etc.
• Obtaining tenant authorisation for contractors to gain access to properties for maintenance work to begin.
• Recording all actions thoroughly and accurately to leave a paper trail of all communications.
• Responsible for all associated administration tasks to support the property management function.
• Build and maintain a rapport with your allocated tenants, landlords, and approved contractors.
• Co-ordinate and arrange relevant statutory safety checks.

Skills and Attributes of a Customer Service Advisor:

• Excellent numeracy and literacy capabilities
• The ability to communicate professionally and build long-lasting relationships is
• A highly organised and structured approach to work
• Able to work in a fast-paced, demanding environment

Why work for Connells Group?

• 20 days annual leave (increases with length of service) plus birthday leave
• Support in training towards ARLA – NFOPP qualifications (a raise in basic salary once completed)
• Industry-leading training and development
• Team Incentives

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.