Customer Service Advisor

DPD UK; Newbury; On-site; GBP 25,000; Full time

Job summary

A dynamic delivery service in Newbury seeks a Customer Services Advisor to join their team. You'll assist customers with parcel inquiries and resolve any issues. Ideal candidates will have strong communication skills and experience in customer service. This role offers a competitive salary, benefits starting from day one, and opportunities for career growth within a supportive organization.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Free onsite car parking

Health kiosks at locations

Discounted shopping

Milestone Days off

Free eye tests and support for glasses

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication with a confident telephone manner.
• Polite and professional demeanor at all times.
• High levels of self-motivation and initiative.

Responsibilities

• Assist internal and external customers regarding parcel collection/delivery.
• Resolve delivery issues and disputes.
• Communicate with drivers and managers to streamline operations.
• Promote company services to customers.

Skills

Customer service experience

Strong communication skills

Administration skills

Problem-solving ability

Tools

Microsoft Office

Job description

Overview

Contract: 6 Month Fixed Term Contract / 37.5 Hours Per Week
Location: Newbury, Hambridge Lane, Newbury Berks, RG14 5TU
Salary: £24,464.26
Days of Work: Monday - Friday
Hours of Work: 08:30 Start

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.

Responsibilities

• Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
• In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
• You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD).
• Carrying out thorough investigations for missing parcels and resolving delivery disputes.
• Promoting company products and services to new and existing customers.

Qualifications

• You will have proven and demonstrable experience of working in a fast paced customer service environment.
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.