Customer Service Advisor

Red Recruitment 24/7; Newark on Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established engineering and service company in the United Kingdom is seeking a Customer Service Advisor. This pivotal role involves managing service jobs from start to finish, ensuring clear communication with customers and internal teams. Ideal candidates will have strong organizational skills and proven customer service experience. The position offers a full-time opportunity within a supportive team environment, with training and development opportunities in a reputable company.

Benefits

Stable, full-time position

Supportive team environment

Training and development opportunities

Key role in delivering high-quality customer service

Qualifications

• Proficient in managing customer relationships in a service environment.
• Excellent communication skills to act as a point of contact for customers.
• Strong organizational skills for scheduling engineers and managing jobs.

Responsibilities

• Act as the main point of contact for customers before, during, and after service jobs.
• Provide regular updates to customers regarding job progress and engineer attendance.
• Schedule engineers efficiently to minimise customer downtime and maximise productivity.
• Manage service jobs end-to-end using SAP and Field Service Management systems.

Skills

Excellent telephone manner with strong verbal and written communication skills

Proven customer service experience (call centre or similar environment)

Strong organisational and time management skills

Ability to take initiative and make confident decisions

Professional, reliable, and detail-focused

Team-oriented with strong interpersonal skills

Tools

SAP

Field Service Management systems

Job description

Pay: £13.00 per hour

Job Description

Red Recruitment is working on behalf of a well‑established engineering and service business to recruit a Customer Service Advisor for their Service team. This role is central to the customer experience. You’ll be responsible for managing service jobs from start to finish, acting as the main point of contact for customers, engineers, and internal teams to ensure work is scheduled efficiently and completed smoothly.

Key Responsibilities

• Act as the main point of contact for customers before, during, and after service jobs
• Provide regular updates to customers regarding job progress and engineer attendance
• Liaise closely with Field Service Engineers, technical support teams, and workshop supervisors
• Schedule engineers efficiently to minimise customer downtime and maximise productivity
• Proactively book routine servicing, maintenance agreements, and new machine commissioning
• Manage service jobs end‑to‑end using SAP and Field Service Management systems
• Ensure all job documentation is completed accurately and on time for invoicing
• Coordinate third‑party services when required to resolve machine issues
• Manage warranty processes, including parts returns and documentation
• Gather customer feedback and conduct service satisfaction surveys
• Support service and parts aftercare teams with estimates and handovers to maximise service opportunities

Skills & Competencies

Essential:

• Excellent telephone manner with strong verbal and written communication skills
• Proven customer service experience (call centre or similar environment)
• Strong organisational and time management skills
• Ability to take initiative and make confident decisions
• Professional, reliable, and detail‑focused
• Team‑oriented with strong interpersonal skills

Desirable:

• Experience within an engineering, manufacturing, or technical service environment
• Familiarity with SAP or service management systems (training provided if required)

Personal Attributes

• Proactive, positive, and solution‑focused attitude
• Comfortable working in a fast‑paced, changing environment
• Willing to learn, develop, and continuously improve
• High standards with a “get it right first time” mindset

What’s in it for You

• Stable, full‑time position with a reputable company
• Supportive team environment
• Training and development opportunities
• Opportunity to play a key role in delivering high‑quality customer service