Customer Service Advisor

MIP UK; Leighton Buzzard; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare textiles company is seeking a Customer Service Advisor in Leighton Buzzard. The role focuses on enhancing the customer journey by processing orders and responding to inquiries. Candidates should have at least 3 years of experience in customer service and proficiency in Microsoft Office. This role offers a competitive salary and benefits, including an annual performance bonus and a collaborative environment.

Benefits

Annual performance bonus

Pension

Employee Assistance Program (EAP)

Qualifications

• Minimum 3 years’ experience in a similar customer services position.
• Proficient in Microsoft Office Suite essential.
• Familiarity with Microsoft Dynamics 365 Business Central is a strong advantage.

Responsibilities

• Process customer orders and respond to enquiries by phone and email.
• Provide updates on order status and delivery timelines to customers.
• Collaborate with internal teams for smooth order fulfilment.

Skills

Customer service excellence

Microsoft Office Suite proficiency

Clear communication skills

Problem-solving mindset

Tools

Microsoft Dynamics 365 Business Central

Job description

Location

Hybrid - Leighton Buzzard, Bedfordshire (1 day in the office per week)

Industry

Healthcare Textiles

Type

Full-Time | Permanent

About the Role

We’re looking for a Customer Service Advisor to join our established customer service team within the medical textile sector.

Reporting to the European Customer Services Manager, you’ll play a key role in ensuring an excellent customer journey across all touchpoints, primarily focusing on UK customers while also supporting wider multi-channel operations.

This role is perfect for someone who is customer-focused, digitally confident, and thrives in a fast-paced environment. If you’re proactive, organised, and an excellent communicator, we’d love to hear from you.

Key Responsibilities

• Operational Support (70%)
• Process customer orders and respond to enquiries by phone and email in a timely and professional manner
• Provide updates on order status, delivery timelines, and potential delays to customers and sales representatives
• Manage backorders, coordinate deliveries, and resolve issues effectively
• Collaborate with internal teams (Sales, Finance, Logistics) to ensure smooth order fulfilment

• Strategic Initiatives (15%)
• Recommend alternative or complementary products tailored to customer needs
• Support the European Customer Services Manager with special projects to enhance the customer experience

• Team Collaboration (15%)
• Take part in team meetings to review performance and share improvement ideas
• Contribute to process optimisation and training initiatives

Qualifications

• Minimum 3 years’ experience in a similar customer services position
• Proficient in Microsoft Office Suite essential
• Familiarity with Microsoft Dynamics 365 Business Central is a strong advantage

Who You Are

• Clear and confident communicator with excellent written and verbal skills
• Passionate about delivering first-class customer service
• Comfortable with digital tools and quick to learn new systems
• Organised, detail-oriented, and able to manage multiple priorities
• Collaborative team player with a problem-solving mindset
• Adaptable, proactive, and results-driven

Working Conditions

• Hybrid model: 1 day per week in the office (collaboration, training, and team meetings)
• Standard working hours (9am - 5pm, Mon - Fri)
• Why Join Us?
• Be part of a values-led company that champions innovation, integrity, and sustainability
• Competitive salary with a comprehensive benefits package, including:
• Annual performance bonus
• Pension
• EAP available to all employees
• A collaborative and forward-thinking environment where your input counts
• Opportunities for career development and meaningful contribution to a purpose-driven business