Customer Service Advisor

Key Appointments (UK) Ltd; Leeds; On-site; GBP 27,000; Full time

Job summary

A well-established family-run business in Leeds city centre is seeking an experienced Customer Service Advisor to provide first-class customer service and order support. The role includes resolving customer queries, processing orders, and advising on products. Candidates should have at least 2 years of customer service experience and strong communication skills. This full-time position offers a salary of £26,500 per annum along with various benefits including bonuses and holiday.

Benefits

25 days holiday plus bank holidays

Bonus scheme

Staff discount on luxury products

Gym passes

Discount at a local coffee shop

Vibrant office environment

Qualifications

• At least 2 years' customer service experience, ideally in an office or order-processing environment.
• Good IT and PC literacy, with knowledge of standard office software.
• Strong communication skills and a professional telephone manner.

Responsibilities

• Deliver excellent customer service by phone and email.
• Accurately process daily customer orders and enquiries.
• Resolve customer queries and complaints in a professional manner.

Skills

Customer service experience

IT and PC literacy

Strong communication skills

Solution-oriented approach

Education

GCSEs in Maths and English

Job description

Overview

Customer Service Advisor – Leeds City Centre | £26,500 per annum | Full-Time | Permanent

Are you an experienced Customer Service Advisor looking for your next role in Leeds city centre? We are recruiting for a full-time Customer Service Advisor to join a friendly and supportive team, providing first-class customer service and order support in a busy office environment.

What’s on Offer

• Salary £26,500 per annum
• Full-time / Permanent / 37.5 hours per week / Monday to Friday
• 25 days holiday plus bank holidays (increasing with service)
• Bonus scheme
• Staff discount on luxury products
• Gym passes
• Discount at a local coffee shop
• Vibrant and supportive office environment

About the Role

As a Customer Service Advisor, you will:

• Deliver excellent customer service by phone and email.
• Accurately process daily customer orders and enquiries.
• Resolve customer queries and complaints in a professional and solution-focused way.
• Provide clear and accurate product and service information.
• Advise customers on fabric suitability and suggest alternatives where required.
• Liaise with internal departments to ensure customer needs are met.
• Set up and maintain customer accounts with attention to detail and accuracy.

What We're Looking For

We’re seeking someone with:

• At least 2 years' customer service experience, ideally in an office or order-processing environment.
• Good IT and PC literacy, with knowledge of standard office software.
• GCSEs (or equivalent) in Maths and English.
• Strong communication skills and a professional telephone manner.
• The ability to stay calm under pressure and focus on finding solutions.
• A reliable, hardworking and organised approach to work.

About the Company

This role is with a well-established, family-run business founded in 1865 and still owned by the founding family today. Based in Leeds city centre, the company is Britain's leading silk specialist, producing luxury textiles for the fashion and interiors industries. Their fabrics are used by leading designers and decorators, and their reputation for quality and innovation is recognised worldwide.

Next Steps

If you’re looking for a permanent, full-time Customer Service Advisor job in Leeds city centre, apply today. If shortlisted, our client will contact you directly to discuss your application and experience further. We will update unsuccessful applicants once we have feedback from the client.

Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.

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