Customer Service Advisor

Insight Select; Kings Hill; On-site; GBP 24,000 - 29,000; Full time

Job summary

A customer service firm is seeking a Customer Service Advisor for a 12-month fixed-term contract offering £24,700. This hybrid role involves answering customer queries via phone and email, ensuring efficient and professional service delivery. The ideal candidate should possess strong communication skills, multitasking abilities, and a commitment to customer satisfaction. Benefits include 25 days’ holiday, health insurance, and personal development opportunities.

Benefits

25 days’ holiday plus bank holidays

Annual lifestyle allowance

Private health insurance

Income protection

Cycle to Work scheme

Gym schemes

Coaching and mentoring opportunities

Family-friendly policies

Free on-site parking

Qualifications

• Proactive and organised customer service professional.
• Experience in handling high-volume customer queries.
• Ability to work under pressure in a dynamic environment.

Responsibilities

• Provide high-quality helpdesk-style support.
• Navigate internal systems and processes effectively.
• Take ownership of queries and ensure timely resolutions.
• Meet team KPIs and service excellence standards.

Skills

Excellent written and verbal communication skills

Strong attention to detail

Ability to multitask

Good problem-solving capabilities

Previous customer service experience

Tools

Microsoft Office (Teams, Word, Excel, Outlook)

Job description

Customer Service Advisor

12 Month Fixed Term Contract | £24,700 | West Malling, Hybrid

As a Customer Service Advisor, you will join an award-winning team dedicated to delivering exceptional support to customers in a dynamic and evolving industry. You'll handle a variety of customer queries via phone and email, ensuring these are managed efficiently, professionally, and in line with service standards.

This role is ideal for someone who enjoys problem-solving, takes pride in first‑time resolution, and thrives in a collaborative environment.

Key Responsibilities

• Providing high‑quality helpdesk‑style support via telephone and email
• Navigating internal systems and following established processes
• Managing customer enquiries with professionalism and accuracy
• Liaising with relevant external providers to ensure smooth service delivery
• Taking ownership of queries and ensuring timely resolutions
• Meeting agreed team KPIs and service excellence standards
• Developing a strong understanding of company products, systems and procedures

About You

We're looking for a proactive and organised customer service professional who has:

• Excellent written and verbal communication skills
• Strong attention to detail and a commitment to delivering great customer experiences
• The ability to multitask and work under pressure
• Confidence working independently as well as part of a team
• Good problem‑solving capabilities
• Experience using Microsoft Office (Teams, Word, Excel, Outlook)
• Previous customer service experience is highly desirable

Why Join?

You’ll be part of a friendly, forward‑thinking business that values teamwork, personal growth and career development. Employees benefit from a range of perks including:

• 25 days’ holiday plus bank holidays, with the option to buy additional unpaid leave
• Annual lifestyle allowance
• Private health insurance
• Income protection
• Cycle to Work and gym schemes
• Coaching, mentoring, and structured training opportunities
• Family‑friendly policies
• Free on‑site parking