Customer Service Advisor

Gap Personnel - Norwich; Ipswich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency in Ipswich is on the lookout for a Customer Service Advisor for a temporary ongoing role. The successful candidate will be the first point of contact for customers, handling orders and queries efficiently while providing exceptional service. This role requires a commitment to full-time hours and the ability to thrive in a vibrant team environment during the horticultural season. The position offers an hourly rate of £12.38, with overtime available after 12 weeks.

Qualifications

• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Handle inbound customer contact through various channels.
• Ensure an outstanding experience for the customer.

Skills

Communication skills

Customer service experience

Ability to work in a team

Job description

Look towards the fuchsia and spring into action! It's Thyme to find a new role?

gap personnel are currently working in partnership with Thompson & Morgan, who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk.

Customer Service Advisor

Type: Temporary Ongoing (February– August)

Hours: Full time 09.00-17.00 5/7 days availability required

Pay: Basic hourly rate of £12.38 per hour

After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour

Location: Ipswich, Suffolk

The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.

Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine.

This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved.

As a Customer Service Advisor your duties will include but will not be limited to:

• To handle inbound customer contact via telephone, ema...