Customer Service Advisor

MPJ Recruitment Ltd; Inverness; On-site; GBP 24,000; Full time

Job summary

A recruitment company in Scotland is seeking a Customer Service Advisor for debt recovery support. You will handle parking appeals, provide advice, and manage your own caseload while meeting KPIs. The ideal candidate has experience in customer service or administration and possesses strong communication skills. This permanent role offers a salary of £23,809 plus a bonus, with no weekend work required.

Benefits

Company bonus

Full training

Career progression

No weekend work

Qualifications

• Experience in customer service or administration, preferably in retail or hospitality.
• Ability to communicate effectively in written and verbal formats.
• Strong attention to detail and competency with IT.

Responsibilities

• Handle and respond to written parking appeals.
• Provide advice by phone when needed.
• Manage your own caseload and meet KPIs.
• Deliver accurate, professional responses every time.

Skills

Customer service experience

Strong written communication

Attention to detail

IT skills

Job description

Overview

Job title: Customer Service Advisor - Debt Recovery Support

Location: Dingwall

Salary: £23,809 + bonus

Hours: Mon-Fri, 9am-5pm

Employment type: Permanent

What you'll do

• Handle and respond to written parking appeals.
• Provide advice by phone when needed.
• Manage your own caseload and meet KPIs.
• Deliver accurate, professional responses every time.

What we're looking for

• Customer service or admin experience (retail/hospitality also welcome).
• Strong written & verbal communication.
• Great attention to detail and IT skills.

Whats on offer

• £23,809 + company bonus.
• Monday-Friday, no weekends!
• Full training & career progression.
• Supportive, growing business.

Apply now and take the next step in your career