Customer Service Advisor

FirstGroup Internal; Gloucester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading transport service provider in Gloucester is looking for enthusiastic Customer Sales Advisors. In this General Purpose Relief role, you will provide exceptional customer service, confidently sell a variety of tickets and services, and ensure the safety and cleanliness of the stations. Candidates must be proactive, have strong communication skills, and access to their own transport. This is a flexible position requiring shift work across multiple stations. Apply today to join our dynamic team!

Qualifications

• Able to deliver extraordinary front line customer service.
• Able to understand customer requirements and expectations.
• A self-starter with a can do attitude.
• Able to work to strict procedures.

Responsibilities

• Providing the highest level of customer service and being dedicated to customer needs.
• Confidently selling products and services to customers.
• Maximising opportunities for increased sales at ticket offices.
• Carrying out routine maintenance and cleaning of ticket machines.
• Ensuring the safety of customers and staff.

Skills

Customer service

Numerical ability

Communication skills

Attention to detail

Multitasking

Job description

Overview

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us as Customer Sales Advisors, where you'll confidently and impartially sell a wide range of tickets and services while exceeding customer expectations.

About the job:

You will have a multifunctional role. You will confidently and impartially sell the full range of tickets and services, ensuring that customer requirements are met and exceeded, you will ensure that station activities including cleaning and customer assistance are completed safely and punctually and provide key information across the Stroud Valley stations.

This is a General Purpose Relief role and therefore you will be expected to work shifts across four stations: Gloucester, Stonehouse, Stroud and Kemble. As a result, there is an expectation of lone working during some shifts and access to your own transport will be required to fulfil the role.

Your main responsibilities will be:

• Providing the highest level of customer service and being dedicated to customer needs
• Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
• Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
• Carrying out routine maintenance and cleaning of ticket machines and IT equipment
• Accurately completing all accountancy and other associated documentation
• Providing information and assistance to customers
• Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
• Maintaining a safe, pleasant and clean station environment, including cleaning and gritting

What you’ll need to be

• Able to deliver extraordinary front line customer service
• Able to understand customer requirements and expectations
• A self-starter with a can do attitude
• Confident when decision-making
• Calm yet directive in a crisis
• Able to work to strict procedures

Minimum requirements

• The ability to work as part of a team and independently
• Evidence of numerical ability
• Attention to detail
• Strong verbal and written communication skills
• An ability to multitask well
• Have your own transport

Additional information

This is a General Purpose Relief position, therefore more flexibility is required. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply. Interviews for shortlisted candidates are tentatively scheduled for the week commencing 20 October 2025.

For further information please contact Chloe Coglan, Station Manager, South Cotswolds on 07970322105 or [e-mail].

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail].

Our Commitment to Inclusion

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Ready to take the next step in your railway career?

Ready to take on an exciting role that combines customer service, teamwork, and sales? Apply today to join our South Cotswolds team!