Customer Service Advisor

Pertemps; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Advisor in a fast-paced, people-focused environment. Join a supportive team where you'll handle inquiries from hospitality clients, ensuring they receive top-notch service. With a competitive starting rate and increased holiday entitlement, this role offers the chance to grow in a modern office setting. If you have a knack for communication and problem-solving, this could be your perfect career move!

Benefits

Boosted holiday - 33 days per annum

Full training and mentoring

Modern office environment

Close-knit supportive team

Qualifications

• At least 12 months experience in customer care or contact centre roles.
• Clear communication skills and problem-solving abilities.

Responsibilities

• Handle inbound calls and emails from hospitality clients.
• Process orders quickly and maintain client records.
• Proactively follow up with clients to ensure satisfaction.

Skills

Customer Care

Communication Skills

Problem Solving

Order Processing

Education

12 months experience in customer care

Job description

Long term opportunity with permanent prospects
Boosted holiday - 33 days per annum
Outstanding, recentlyrenovated premises

Customer Service Advisor – Join Our Friendly Team in Coleshill!

Looking to build a career in a fast-paced, people-focused role? We’re hiring a Customer Service Advisorworking for a household name in the hospitality industry – helping hotels, restaurants, and catering businesses keep their operations running smoothly. Based in Coleshill, North Birmingham, this is your chance to join a supportive, professional team where no two days are the same.

About the Role:
As a Customer Service Advisor, you’ll be the go-to person for our clients, ensuring they receive timely and effective support. You'll be working Monday to Friday on staggered shifts—7.5 hours per day, starting as early as 7:00am and finishing no later than 6:30pm.

Your Daily Responsibilities Will Include:

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Pay & Benefits:

• Starting rate: £12.21 per hour
• Rising to £12.50 per hour after 12 weeks
• Holiday entitlement increases from 28 to 33 days per annum after 12 weeks of service
• Full training and mentoring provided
• Modern office environment with a close-knit, supportive team

Naturally, we are seeking people who can make an immediate impact on the success of this business. As such, applicants will require at least 12 months experience will be required in any role involving customer care, contact centre, inbound complaint & query handling, or order processing.

If you’re a clear communicator, enjoy solving problems, and want to be part of a company that supplies some of the most exciting names in hospitality, apply today to become our next Customer Service Advisor!