Customer Service Advisor

Acu-IT.net; East Kilbride; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading dairy company in East Kilbride is seeking a Part-Time Customer Service Advisor. The role involves capturing customer orders and ensuring satisfaction through excellent communication. Candidates should have proven customer service experience and proficiency in Microsoft Word and Excel. Enjoy a competitive salary, generous leave, and additional benefits.

Benefits

Competitive salary and bonus scheme

Contributory pension plan

Generous annual leave

Employee Assistance Programme

Flexible benefits programme

Qualifications

• Proven customer service experience required.
• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaints.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Accurately capture customer orders using AS400/SAP systems.
• Handle inbound and outbound customer calls and emails.
• Collaborate with internal teams to meet customer needs.
• Maintain SOPs and customer data files.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Proficiency in Microsoft Word and Excel

Organisational abilities

Job description

Company Description

Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked at No.7 in The Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK.

Job Description

Join Mller UK & Ireland as a Part-Time Customer Service Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? Mller UK & Ireland is looking for a Customer Service Advisor (Part-Time) to join our dedicated team in East Kilbride.

As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.

• Hours: 27.5 per week
• Shift Pattern: 5 days over 7

Main Responsibilities

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

Key Requirements

• Proven customer service experience.
• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaints.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Logical thinking and problem-solving skills.
• Excellent organisational and listening abilities.
• Professional awareness of tone and body language.

Why Join Mller?

• Competitive salary and bonus scheme.
• Contributory pension plan and life assurance.
• Generous annual leave (increasing with service).
• Employee Assistance Programme.
• Flexible benefits programme.
• Access to a Rewards Benefits Programme with discounts at over 800 retailers.

Ready to make a difference? If you have the skills and experience to thrive in this role, wed love to hear from you. Apply today and be part of our journey!