Customer Service Advisor

Obscurant Recruitment Solutions Ltd; East Devon; On-site; GBP 26,000 - 28,000; Full time

Job summary

A customer service recruitment firm is seeking a Customer Service Advisor in Exeter. You will support B2B and B2C clients, respond to enquiries, and process orders. The role requires strong communication skills, multitasking ability, and experience with CRM systems. The basic salary ranges from £26,000 to £28,000, with various benefits including career progression.

Benefits

Pension scheme

Death in service benefit

Staff discounts

Healthcare cash plan

Free parking

Career progression opportunities

Additional training

Qualifications

• Experience supporting B2B and B2C international markets.
• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Be the first point of contact for customer enquiries.
• Process quotations, sales orders, payments and returns.
• Collaborate with internal departments to resolve queries.

Skills

Dealing with B2B clients

Dealing with B2C clients

Excellent communication

Multitasking

MS Office skills

Tools

CRM systems

Order tracking systems

Job description

Overview

Customer Service Advisor based in Exeter. Basic salary £26,000 to £28,000 depending on experience, pension scheme, death in service benefit, staff discounts, healthcare cash plan, free parking and excellent career progression and additional training.

We are seeking a Customer Service Advisor with experience dealing with B2B and B2C clients to support international markets, including both e-commerce and retail channels. Language skills are advantageous but not essential.

Responsibilities

• Be the first point of contact, respond to customer enquiries via phone, email, chat and other platforms, delivering timely and accurate service to drive customer satisfaction.
• Work in a fast-paced environment with the ability to multitask; maintain excellent written and verbal communication and strong attention to detail.
• Use an order tracking system along with a CRM system and maintain good overall MS Office skills.
• Collaborate with internal departments (e.g., marketing, production) to resolve queries and support customer needs.
• Process quotations, sales orders, payments and returns accurately.
• Create shipping documentation for third-party logistics partners and liaise with the international warehouse facility to consolidate and ship stock.
• Resolve order issues, maintain customer records in CRM and ERP systems, and proactively support key accounts.
• Coordinate bespoke order requests, work with internal teams on feasibility, pricing and lead times, and keep customers updated with clear records.
• Report on customer feedback to improve products and services and identify trends to support proactive service improvements.
• Assist the sales team with stock, pricing and service process enquiries; coordinate customer design requests with the CAD team.
• Manage service-related issues efficiently, escalating complex cases as needed.
• Consult with quality control, technical teams and others for product enquiries, assist with returns, exchanges and warranty support.
• Record, track and report product complaints, provide timely updates to customers and verify order documentation; report discrepancies as required.
• Support compliance with import/export procedures.

Qualifications and Skills

• Experience of dealing with B2B and B2C clients and supporting international markets.
• Experience in a fast-paced environment with the ability to multitask and manage multiple priorities.
• Excellent written and verbal communication skills and strong attention to detail.
• Experience using order tracking systems and CRM systems; good overall MS Office skills.