Customer Service Advisor

Customer Service Advisor

At Connells Group, we pride ourselves on offering exceptional customer experiences as we help people navigate the property market. Our team is the heart of our success, and we’re looking for a friendly, professional Customer Service Advisors to join our vibrant team in our Contact Centre in Dunstable.

About the Role:

You’ll play a critical role in connecting potential sellers with our expert property valuers. You’ll handle enquiries from web portals, online systems, and direct contacts, ensuring every customer receives outstanding service. Your ability to manage initial conversations and efficiently coordinate valuation appointments will directly contribute to the team’s success.

Key Responsibilities:

1. Act as the first point of contact for customers requesting property valuations via online portals, email, and phone.
2. Engage with customers to gather initial information, understand their needs, and create a positive first impression of Connells Group.
3. Efficiently schedule property valuation appointments for our branch teams.
4. Maintain accurate records of customer interactions and appointments using our system.
5. Liaise with the branch team to ensure smooth handover of customer information.
6. Respond promptly to enquiries, resolving issues or escalating where necessary.
7. Keep up to date with company services and local market insights to answer customer questions effectively.

What We’re Looking For:

1. Exceptional communication skills, both written and verbal, with a professional and friendly telephone manner.
2. Experience in customer service, ideally in property, sales, or a similar fast-paced environment would be advantageous.
3. Strong organisational skills and attention to detail, ensuring accuracy in all tasks.
4. A proactive approach to problem-solving and a commitment to delivering excellent service.
5. Ability to multitask and prioritise effectively in a busy environment.

What We Offer:

1. Competitive basic salary with an uncapped commission structure and earn an OTE of £25,000–£30,000.
2. Full training to ensure you excel in your role.
3. Opportunities for career progression within our growing company.
4. Recognition and rewards for your hard work and results, enjoy team nights out, quarterly awards, and paid trips for top achievers.

Why Join Us?

This is more than just a customer service role – you’ll be making a real impact by setting the tone for our customers’ experience with Connells Group. If you’re passionate about providing outstanding service and are excited by the prospect of contributing to a growing team, we’d love to hear from you.

Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.