Customer Service Advisor

Thomas Cook; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks self-motivated individuals for a Customer Service Advisor role in Edinburgh. This position involves being the first point of contact for personal banking customers, assisting them with day-to-day transactions and promoting appropriate services. Candidates should have strong communication skills, a proactive approach to problem-solving, and a genuine desire to help customers. With a commitment to providing exceptional service, you will build trusted relationships with clients. This role offers extensive training and the potential for a permanent position, making it an exciting opportunity for those looking to advance their careers in customer service.

Qualifications

• Previous customer service experience is preferred but not essential.
• Strong communication and IT skills are crucial for success.

Responsibilities

• Provide first point of support for personal banking customers.
• Handle customer queries and promote suitable products and services.

Skills

Customer Service Experience

Communication Skills

Problem Solving

IT/Technology Skills

Organisational Skills

Multitasking

Job description

AMS is currently seeking self-motivated individuals for a Customer Service Advisor based in Edinburgh. Our client is a well-known Corporate and Institutional banking organisation with headquarters in Central London and several other global locations; providing Finance and Risk Solutions as well as Trading and Flow Sales to global financial institutions, investors, counterparties and corporate customers on a day-to-day basis.

What you’ll do:

Working as part of our clients Customer Service team, you will be the first point of support for our personal banking customers in one of our telephony banking teams. In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you’ll be on the other end of the phone to take their calls. You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you’ll identify and promote the best possible outcome.

The skills you’ll need:

You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging and communicating effectively with people. Telephony experience is an advantage, but not essential. IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

We’re also looking for you to demonstrate:

• The determination to go the extra mile for our customers every day to provide that truly personal service
• The ability to achieve quality results while maintaining high levels of detail
• Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
• Good organisational skills and an enthusiasm to keep learning and developing new skills

What else you’ll need to know:

7 weeks of training will be provided. Week 1-3 takes place Mon-Fri, 09:00-17:00. Week 4 onwards includes 10:00-18:00 and 12:00-20:00.

Our client operates as a 24/7 department, so you’ll need to be flexible and commit to working a rotating work pattern. Your hours will be between 7am and 10pm Monday – Sunday.

This role is a Temp to Perm opportunity and therefore our client is looking for candidates that are interested in a future career.

It is imperative that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.