Customer Service Advisor

Jago Consultants; Chelmsford; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading dealership in Chelmsford is seeking a motivated Service Advisor to join their friendly team. The role focuses on delivering top-tier customer service, efficient vehicle booking, and maintaining strong relationships with customers. Candidates should possess previous experience in customer service and strong teamwork skills, with a salary package up to £36,000 OTE.

Qualifications

• Previous experience in a similar role.
• Proven customer service skills.
• Confident and professional communication skills.
• Full driving licence.

Responsibilities

• Meeting and greeting customers in a friendly manner.
• Booking vehicles into the technical workshop.
• Liaising with the workshop to track vehicle progress.
• Providing exceptional customer service and maintaining relationships.

Skills

Teamwork

Communication

Job description

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Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?

If the answer is yes to the above then we want to hear from you! Our dealership in Chelmsford is looking to recruit a new Service Advisor.

About the position
The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements
We expect you to demonstrate some skills that will prove very beneficial in the position, including:

• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

Salary and Hours
Basic up-to £30,000 OTE £36,000

Hours are Monday to Friday 8am to 6pm and alternative Saturdays