Customer Service Advisor

Candidate Experience site; Cardiff; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare organization in Cardiff is seeking a proactive Customer Service Advisor for its Private Patients Team. This role focuses on providing exceptional service to self-funding patients, guiding them through bookings and consultations. Candidates should have a strong customer service background, experience in sales, and excellent communication skills. This full-time permanent position includes competitive salary, comprehensive benefits, and a commitment to employee well-being. Working hours are Monday to Friday, with potential Saturday shifts.

Benefits

35 days annual leave

Contributory pension scheme

Discounts for retailers

Free wellness screening

Private medical insurance

Life assurance

Qualifications

• Strongly motivated by targets and achieving sales.
• Ability to manage enquiries effectively across multiple platforms.
• Confident in utilizing various systems to prioritize workload.

Responsibilities

• Manage all Self-Pay patient enquiries from initial enquiry to booking.
• Convert warm leads into appointments to meet performance targets.
• Deliver high-quality customer service in line with company expectations.

Skills

Customer Service focused

Sales experience/up-selling

Strong communication skills

Positive and proactive attitude

Job description

Customer Service Advisor | Private Patients Team | Permanent | Full-Time | St Mellons | Competitive salary plus excellent benefits

We’re looking for proactive, customer-focused Customer Service Advisors to become part of our dedicated Private Patients Team.

In this key role, you’ll be the first point of contact for self-funding patients, guiding them from initial enquiry through to booking consultations, diagnostics, or treatments. You’ll be responsible for converting warm leads into appointments while ensuring a smooth, supportive, and positive experience throughout their healthcare journey.

If you’re passionate about delivering exceptional service and making a real difference in patients’ lives, we’d love to hear from you.

Duties and responsibilities

• Handling own enquiry workload effectively
• Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
• Working to agreed KPIs with positive and proactive customer-focused attitude
• Convert warm leads into appointments/sales in order to meet key performance targets
• Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
• Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues
• Demonstrate excellent communication, interpersonal and relationship building skills
• Utilising a variety of systems that support the prioritization and managing of your workload

Who we're looking for

• Strongly target motivated
• Experience working within a sales environment/up‑selling
• Customer Service focused
• Confident approach to handling a variety of systems
• Enjoys working in a collaborative, fast paced team environment
• Be able to work effectively within their HUB while operating within a national sales framework
• Strong communication skills, demonstrating an ability to positively lead teams across multiple locations

Working Hours: Monday - Friday (shifts between 8am - 19:00), occasional Saturday 8am-4pm. 37.5 hours per week

Contract Type: Permanent

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Please see the attached benefits leaflet for more information.

We commit to our employees well‑being through work life balance, on‑going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Job Info

• Job Identification 23860
• Posting Date 10/30/2025, 04:38 PM
• Apply Before 01/08/2026, 04:38 PM
• Job Schedule Full time
• Locations 2nd Floor, Building 1, Eastern Business Park, CARDIFF, CF3 5EA, GB