Customer Service Advisor

Pilgrim Foodservice Ltd; Boston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading foodservice wholesaler in Boston, Lincolnshire is seeking a Customer Support Advisor to enhance customer service. You will handle calls, take orders, and resolve queries while building strong relationships with customers. Ideal candidates should have experience in customer service, strong communication skills, and a proactive approach. This position comes with a permanent contract and offers various benefits, including a staff discount, progression opportunities, and wellbeing support.

Benefits

Death in Service benefit (minimum 2x salary)

Staff discount across our full product range

Christmas loyalty reward – 10% back on purchases

Above statutory holiday allowance

Refer a Friend bonus scheme

Wellbeing support through GroceryAid

Cycle to Work scheme

Discounted gym membership

Genuine progression opportunities

Qualifications

• At least 1 year’s experience in a customer-facing role (ideally phone-based).
• Comfortable speaking with customers and recommending products.

Responsibilities

• Handle incoming calls and emails professionally and efficiently.
• Take orders and support customers with queries.
• Resolve issues and complaints through to completion.
• Onboard new customers and build strong working relationships.
• Identify opportunities to upsell products and develop accounts.

Skills

Customer service skills

Strong spoken and written English

Organisational skills

Calm under pressure

Teamwork

Job description

Customer Support Advisor

Location: Boston, Lincolnshire

Hours: Full time, 37.5 hours per week

Working days: Tuesday to Saturday, 9:00am to 5:00pm

About Pilgrim Foodservice

Pilgrim Foodservice is a family-owned business founded in 1980 and based in Boston, Lincolnshire. We are one of the UK's leading foodservice wholesalers, supplying thousands of independent businesses nationwide. Our customers include restaurants, cafés, schools, care homes and takeaways. We are proud of our reliable service, quality products and long-standing customer relationships.

The Role

We are looking for a friendly and confident Customer Support Advisor to join our Support Team in Boston.

This is a busy, customer-focused role where you will speak to customers daily, take phone orders, resolve queries and help grow accounts by recommending suitable products.

You will work closely with drivers, warehouse teams and other departments to ensure customers receive a smooth and reliable service.

Key Responsibilities

• Handle incoming calls and emails professionally and efficiently
• Take orders and support customers with queries
• Resolve issues and complaints through to completion
• Onboard new customers and build strong working relationships
• Identify opportunities to upsell products and develop accounts
• Maintain accurate records on internal systems

About You

• At least 1 year’s experience in a customer-facing role (ideally phone-based)
• Strong spoken and written English
• Confident, organised and calm under pressure
• Comfortable speaking with customers and recommending products
• Positive, team-focused and proactive

What We Offer

• Full time, permanent contract
• Death in Service benefit (minimum 2x salary)
• Staff discount across our full product range
• Christmas loyalty reward – 10% back on what you spend with us to use towards your Christmas shop
• Above statutory holiday allowance
• Refer a Friend bonus scheme
• Wellbeing support through GroceryAid
• Cycle to Work scheme (save up to 47%)
• Discounted gym membership
• Genuine progression opportunities within the business

Apply today for immediate consideration.