Customer Service Advisor

Carpet Bright Uk; Biggin Hill; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading carpet and upholstery cleaning company in Biggin Hill is seeking a Customer Service Advisor. The role involves assisting customers through inbound calls and providing personalized service while managing job bookings. With a supportive team and progression opportunities, this position is ideal for motivated individuals ready to contribute to a high-performing customer service team.

Benefits

Annual salary reviews

Progression opportunities

Pension

28 days holiday

Company social events

Free parking

Qualifications

• Previous experience within customer service or contact centre required.
• Professional and tactful demeanor with customers.
• Ability to provide two excellent work-related references.

Responsibilities

• Answering inbound calls and assisting customers.
• Updating worksheets with job status.
• Liaising with technicians for job follow-ups.

Skills

Excellent communication

Ability to multi-task

Good working knowledge of Microsoft Office

Job description

Salary: £27,000 per annum plus monthly bonuses.

Location: Biggin Hill, Kent

Carpet Bright UK is the UK's leading carpet and upholstery cleaning company. Due to company expansion, we now have an immediate requirement for a Customer Service Advisor to join our team in our head office in Biggin Hill, Kent. All staff must be confident in talking and serving high-level customers. We're now looking for motivated, practical people to join our friendly, highly professional telephone customer service team. Dealing with inbound/outbound calls, providing excellent customer service to our clients.

Key Responsibilities:

• Answering inbound calls and assisting customers with specific enquiries and job bookings.
• Update worksheets with changes and status’s of each customer job.
• Provide a high level of personalised customer service at all times.
• Liaise with technicians to book follow on jobs for customers.
• All other reasonable duties as and when required.

Essential:

• Excellent communication.
• Previous experience within customer service, inbound/outbound call centre, control room, contact centre.
• An ability to deal professionally, calmly and tactfully with customers and maintain strict confidentiality at all times.
• Good working knowledge of Microsoft Office applications.
• Ability to multi-task and work on your own initiative in a busy environment.
• Able to provide two excellent work-related references.

Benefits:

• Annual salary reviews
• Progression opportunities
• Pension
• 28 days holiday
• Company social events
• Free parking

Working Hours:

Monday to Friday - 9am to 6pm and one Saturday a month.

Please note that due to the high volume of applications we receive, we’re unable to respond to every applicant. If your application is successful you will generally be contacted within 10 working days of submitting your application.