Customer Service Administrator

Hartley Resourcing; Park Gate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local business in Park Gate is seeking a Customer Service Administrator to join their team. The role involves managing customer queries via phone and email, setting up new customers, and maintaining strong relationships. Ideal candidates will demonstrate excellent communication skills, have a positive work ethic, and the ability to work both independently and as part of a team. This opportunity offers a chance to ensure high-quality service for customers.

Qualifications

• Confidently handle customer interactions via phone and email.
• Demonstrate a positive and proactive attitude.
• Ability to manage multiple tasks effectively.

Responsibilities

• Set up new customers in the system.
• Handle customer queries through phone and email.
• Create and send letters and documents to customers.
• Send out payment reminders.
• Coordinate with internal teams.

Skills

Excellent communication skills

Teamwork

Independent work

Strong work ethic

Job description

Overview

This is an exciting opportunity to join a brilliant small business as a Customer Service Administrator. This is working for one of the nicest local businesses based near Warsash. You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries.

Responsibilities

• Setting up new customers in the system.
• Handling customer queries through telephone and email, escalating any complex enquiries to the appropriate client department.
• Creating and sending out letters and documents to customers.
• Sending out payment reminders.
• Coordinating with internal teams.

Ideal Candidate

Having excellent communication skills is essential, dealing with customers in a confident manner. Being able to work well within a team and also independently. Having a great work ethic with a 'can do' attitude. You will be given a range of tasks and challenges on a daily basis and you need to go the extra mile to ensure that the customers receive a high quality service.

Additional Information

If you find that this role is a suitable match with yourself please apply today for this role by clicking on the apply button. As we anticipate a large volume of applications we are unfortunately unable to respond to each individual application. We will contact you within 3 days if we are able include you on the shortlist, so after this time please assume you have not been successful