Customer Service Administrator

Brook Street; Liverpool; Hybrid; GBP 26,000; Full time

Job summary

A reputable business in Liverpool is looking for a Customer Service Administrator to be the central point for consumer queries and provide administrative support to the Sales Desk. This full-time position offers a competitive salary of £25,720, with flexible working on Fridays. Ideal candidates should have a strong customer service background, excellent communication skills, and be competent in Microsoft Office. This is an excellent opportunity to join a supportive team environment with a well-established company.

Qualifications

• Previous customer service experience desirable.
• Strong customer service focus with an administration background.
• Confident communicator, both written and verbal.

Responsibilities

• Handle customer enquiries via phone and email.
• Provide accurate and timely customer service support.
• Maintain customer service records and reports.

Skills

Customer service focus

Communication skills

Organizational skills

Attention to detail

Ability to work under pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Administrator

Location: Office-based Mon-Thurs (on site), Friday working from home
Type: Full-time, Permanent, ASAP Start
Salary: £25,720

My client based in Speke, Liverpool are now seeking a Customer Service Administrator to act as a central point of contact for consumer queries while providing administrative support to the Sales Desk and Sales Administration Manager.

Key Responsibilities

• Handle customer enquiries via phone and email
• Provide accurate and timely customer service support
• Maintain customer service records and reports
• Answer incoming calls, including reception overflow
• Support the Sales Desk with general administration
• Ensure all customer care standards are met
• Provide reception cover during holidays and sickness

About You

• Strong customer service focus with an administration background
• Confident communicator, both written and verbal
• Competent in Microsoft Word, Excel, and Outlook
• Highly organised with strong attention to detail
• Able to work under pressure and meet deadlines
• Previous customer service experience desirable

This is an excellent opportunity to join a well-established, reputable business offering a supportive team environment and flexible Friday home working.