Customer Service Administrator

Cirencester College; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

An educational institution in the United Kingdom is seeking an experienced team player to join the reprographics team. Responsibilities include serving as the main point of contact at the college shop, managing department communications, and supporting timely resource printing. Ideal candidates will possess excellent organizational skills and a strong customer service background. This role is essential to maintaining a high level of service and ensuring efficient stock management in the college shop.

Qualifications

• Experience in a similar role in customer service or reprographics.
• Proven organisational skills to manage stock and service efficiently.
• Effective communication skills for dealing with customers and colleagues.

Responsibilities

• Serve as the first point of contact at the college shop counter.
• Handle departmental phone calls and emails.
• Support the print team with timely resource delivery.
• Assist in managing stock control for the college shop.

Skills

Organisational skills

Interpersonal skills

IT literacy

Customer service skills

Communication abilities

Teamwork

Job description

Overview

We are looking for an experienced and enthusiastic team player to join our reprographics team, helping to ensure high levels of customer service. We are looking for someone who can:

Responsibilities

• Provide a first point of contact at our college shop counter dealing with requests and sales
• Communicate clearly, taking departmental phone calls, responding to emails, looking after incoming and outgoing mail for the college
• Supporting the print team to ensure the printing of resources, materials and collateral are delivered in a timely way, helping to guarantee no teaching or learning is disadvantaged.
• Help the Team Lead to run our small college shop, operating an efficient stock control system, adding items and discontinuing items according to demand and ensuring stock is replenished in a timely way to maintain the levels required to provide an efficient service.

Qualifications

• Knowledge and experience in this type of role
• Outstanding organisational and interpersonal skills
• Strong IT literacy and customer service skills
• Good communication and teamwork abilities