Customer Service Account Manager – Office-Based

Square Peg Associates; Accrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment consultancy in the North West of England is seeking a Customer Service Account Manager to provide professional service in a busy, office-based environment. This role involves handling customer queries via phone and email, building relationships with clients, and resolving issues with an upbeat attitude. Ideal candidates will have strong IT skills and a friendly telephone manner, making it perfect for those passionate about customer service. Excellent benefits and a supportive work environment are offered to the right candidate.

Benefits

Excellent salary & benefits

Modern office with onsite restaurant

Qualifications

• Must have worked in an office environment dealing with customer service calls.
• Strong IT skills required, especially in Word and Excel.
• Friendly and informative telephone manner essential.

Responsibilities

• Handle inbound customer service calls and email correspondence.
• Resolve queries and build relationships with customers and suppliers.
• Build excellent rapport with customers and deliver 1st class service.
• Forward non-customer service calls to the relevant department.
• Deal with technical information and complete relevant paperwork.

Skills

Strong IT skills including Word & Excel

Excellent telephone manner

Professional customer service experience

Job description

A leading recruitment consultancy in the North West of England is seeking a Customer Service Account Manager to provide professional service in a busy, office-based environment. This role involves handling customer queries via phone and email, building relationships with clients, and resolving issues with an upbeat attitude. Ideal candidates will have strong IT skills and a friendly telephone manner, making it perfect for those passionate about customer service. Excellent benefits and a supportive work environment are offered to the right candidate.