Customer Sales Advisor

FirstGroup Internal; Berkeley; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading transportation company in Berkeley is seeking a part-time Customer Service Agent to enhance customer experiences at Stroud Station. You will be responsible for selling tickets, providing information, and ensuring a welcoming environment. Ideal candidates have strong communication skills and a passion for customer service, with a commitment to maintaining community links.

Qualifications

• Experience in customer service roles is preferred.
• Ability to follow strict procedures.
• Must be calm under pressure.

Responsibilities

• Provide excellent customer service at all times.
• Sell tickets accurately and efficiently.
• Maintain cleanliness of ticket machines.
• Complete accountancy documentation.

Skills

Customer service

Numerical ability

Communication skills

Decision-making

Attention to detail

Job description

About the Team

Stroud is a beautiful and historic station, with strong ties to the local community. As part of our dedicated station team, you'll help to look after this landmark and play a key role in maintaining and nurturing our valued community links.

About the Role

We're looking for someone who can confidently and impartially sell our full range of tickets and services, while always putting customer needs first. You'll provide friendly, accurate information and assistance, and ensure the station environment remains welcoming and well maintained.

Key Responsibilities

• Deliver excellent customer service at all times.
• Accurately and impartially sell the full range of tickets, products, and services in a professional and efficient manner.
• Maximise sales opportunities by using effective selling techniques and offering enhanced products.
• Carry out routine maintenance and cleaning of ticket machines and IT equipment.
• Complete accountancy and associated documentation accurately.

What We're Looking For

• A passion for delivering outstanding frontline customer service.
• The ability to understand and meet customer needs.
• A self-starter with a positive, can-do attitude.
• Confidence in decision-making and the ability to remain calm under pressure.
• The ability to follow strict procedures with accuracy and attention to detail.

Minimum Requirements

• Able to work both independently and as part of a team.
• Evidence of numerical ability.
• Strong verbal and written communication skills.
• Live within 1 hour's travel of Stroud Station.

Working Pattern

• Part time: 27.5 hours per week.

Additional Information

Please note: this role involves lone working.

Interviews for shortlisted candidates are tentatively scheduled for the week commencing 20 October 2025.

For further information please contact Chloe Coglan, Station Manager, South Cotswolds on 07970322105 or [e-mail].

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail]

Our Commitment to Inclusion

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

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