Customer Relationship Manager - South of England

Barchester Healthcare; Remote; GBP 30,000 - 45,000; Full time

Job summary

Barchester Healthcare is seeking a Customer Relationship Manager to enhance the reputation of their care homes and increase occupancy. The role involves supporting teams, conducting research, and engaging with local communities. Ideal candidates will have a strong sales and marketing background, empathy towards customers, and excellent communication skills.

Benefits

Competitive salary

Car allowance

Uncapped commission scheme

Mobile phone

Laptop

Free training and development

Qualifications

• Proven track record in sales and marketing, managing enquiries.
• Experience in multi-site marketing activities and achieving targets.
• Empathy towards customers experiencing emotional journeys.

Responsibilities

• Support teams across care homes to increase occupancy.
• Conduct customer satisfaction research to identify improvement areas.
• Engage with local community groups through events and activities.

Skills

Sales and marketing

Networking

Communication

Interpersonal skills

Job description

ABOUT THE ROLE
As a Customer Relationship Manager at Barchester, you’ll help us build the reputation of our homes to ensure their success. Your responsibilities include supporting teams across care homes in our South Division to increase occupancy, focusing on private occupancy. You will enhance their reputation for quality care within local communities and showcase their strengths to prospective residents and their families.

Daily tasks may involve strengthening the home’s web presence, improving enquiry management, liaising with General Managers (GMs) for rapid responses to pre-admission assessments, developing sales and marketing teams, and engaging with local community groups through events and activities.

You will conduct customer satisfaction research to identify areas for improvement in the conversion process, provide feedback to leadership, and update on live enquiries and community engagement weekly. Your role is vital in connecting residents needing quality care and support, making a meaningful difference in their lives.

ABOUT YOU
You should have a proven track record in sales and marketing, managing enquiries, and networking, ideally with experience in multi-site marketing activities and achieving targets, preferably within the care and health industry. A self-motivated, creative individual who works well in a multi-functional team is ideal.

Empathy towards customers experiencing emotional and challenging journeys is essential, along with excellent communication and interpersonal skills. The role involves remote work with regular travel; therefore, a willingness to travel and a full driving license are required.

REWARDS PACKAGE
We offer a competitive salary, a car allowance, uncapped commission scheme, mobile phone, laptop, and free training and development. There are ample opportunities for career growth within our warm and supportive environment.

If you’re eager to apply your organisational and people skills in an organization committed to quality care, this role offers an empowering and rewarding experience.