Customer Relations Coordinator

Dexters; Teddington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service company in Teddington is looking for a team member to monitor online reviews and respond to customer feedback. The role includes producing monthly performance figures and assisting with complaints. The ideal candidate will have a passion for customer service, excellent communication skills, and the ability to work under pressure. A smart appearance and a can-do attitude are essential. This position offers an opportunity to be part of a dynamic team that values high standards.

Qualifications

• Passion for customer service and upholding service standards.
• Confidence to work as part of a busy team.
• Excellent timekeeping and absence record.

Responsibilities

• Monitor online review sites and respond to incoming feedback.
• Produce monthly figures including feedback and team stats.
• Assist Customer Relations Team with complaint files.

Skills

Customer Focused

Excellent communication skills

Good writing skills

Highly organised

Professional approach

Job description

Key Responsibilities

• Monitor online review sites, receive, register and respond to all incoming feedback
• Include and monitor: Google Reviews, Trust Pilot, All Agents and Customer Experience forms
• Add review testimonials to Google sheet for marketing.
• Responsible for producing monthly figures including feedback and team stats.
• Respond to and accurately action GDPR requests to be unsubscribed or removed from our database.
• Assist Customer Relations Team with complaint files where needed.
• Assist in developing and documenting best practice for the team.
• Research new rating sites and make recommendations for additional monitoring.
• Provide support to Help & Advice teams when required.

Requirements

Passion for customer service and upholding our service standards.

Confidence to work as part of a busy team, dealing with colleagues at all levels.

Excellent timekeeping and absence record.

Enthusiastic, ‘Nothing is too much trouble’ attitude.

Smart, well presented – uphold dress code.

Ambassador for the company, always acting in the best interest of the company.

Skills

Works in line with our Winning Ways.

Customer Focused, Cheeky, Epic, Flexible, First, Team Orientated.

Confident, with excellent communication skills, using telephone as first point of contact.

Good writing skills.

Ability to maintain confidentiality in all dealings and correspondence.

Highly organised & able to prioritise a varied workload.

Able to work under pressure with excellent attention to detail.

Flexible approach to work particularly during busy periods.

Has a professional approach, demonstrating high levels of integrity.

Able to demonstrate initiative along with a ‘can do’ approach.