Customer Relations Administrator

Lloyd Recruitment - Epsom; Redhill; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Customer Relations Administrator in Redhill. This role emphasizes administration tasks, requiring strong problem-solving and communication skills. Main duties include handling customer complaints, liaising with colleagues, and maintaining accurate records. Offering an hourly rate of £13.08, the position is initially temporary with opportunities for permanent placement. Benefits include weekly pay, paid holidays, and a pension scheme after 12 weeks. Hybrid working available after training, with compulsory office days on Tuesdays.

Benefits

Hourly pay of £13.08

Paid holiday

Pension scheme after 12 weeks

Refer a friend bonus up to £500

Qualifications

• Strong problem-solving skills with the ability to make decisions based on facts.
• Excellent communication skills, both verbal and written.

Responsibilities

• Communicate with business partners over email and phone regarding complaints.
• Liaise with colleagues to comply with Data Protection guidelines.
• Log details and update information on in-house systems.
• Identify patterns in customer complaints to inform management.
• Complete training on product range and customer journey.

Skills

Problem-solving

Attention to detail

Communication

Research

Job description

Customer Relations Administrator

Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings?

Our client is expanding their internal customer relations department further. The team is based within the call centre department, but this is NOT a call centre role. The position is predominately administration based, with main duties being centred around emails, researching & collating facts to back up or reject possible complaints.

If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your CV.

Main Duties

• Communicating with the client's business partners over email and occasionally by phone, following through on and investigating complaints raised by previous and existing customers.
• Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
• Considering possible regulatory breaches or operational incidents which could affect the business or customer.
• Logging details and updating information on the in‑house systems as they arise for others in the team to review if needed.
• Recording findings and answering questions raised over the phone as well as email and online chat.
• Keeping an eye out for patterns/trends that might arise and raise awareness to the management team for further investigation.
• To enable you to complete the above tasks, you'll be trained on their product range and how each stage of the customer journey links up from the sale stage to on‑boarding.

What we can offer you at this stage

• Initially we are able to offer this on an on‑going temporary basis, but there has been a high success of temps being offered permanent contracts within the business, so don't let this put you off applying.
• Hourly rate of £13.08 p/hour
• Weekly pay
• Paid holiday and enrolment in pension scheme after 12 weeks
• Central Redhill office location
• 9.00 - 5.15pm
• Monday to Friday
• 1 day a week WFH (after initial training completed) - compulsory office day is a Tuesday.

Additional Information

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

Equal Opportunities & GDPR

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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