Customer Order Administrator

Fluidra; England; On-site; GBP 26,000; Full time

Job summary

A leading supplier of pool products is seeking a Customer Order Administrator to join their Customer Services team in Witney, Oxfordshire. The successful candidate will manage customer orders through telephone and email, ensuring high levels of customer satisfaction. We're looking for someone with a friendly telephone manner and excellent communication skills. The role offers a competitive salary of £26,000 plus performance-related bonuses, along with generous holiday allowances and comprehensive health support.

Benefits

Competitive Pension Plan

Generous Holiday Allowance

Comprehensive Health Cash Plan

Cycle to Work Scheme

Long Service Awards

Employee of the Season

Free Parking

Qualifications

• Previous experience working in a Customer Service role desirable but not essential.
• High level of competency in Microsoft Office with ability to learn in-house systems.

Responsibilities

• Responding promptly to inbound sales calls.
• Processing customer orders via phone and email.
• Collaborating with the Technical team.
• Liaising with internal departments to resolve issues.

Skills

Excellent communication skills

Friendly and confident telephone manner

Organizational skills

Microsoft Office competency

Tools

SalesForce

AS400

Job description

Do you have a world-class standard of customer service

Certikin International is looking for a Customer Order Administrator to join our busy Customer Services team. Certikin International is a brand leader that delivers everything that is required to build refurbish & maintain residential and commercial swimming pools and spa / wellness centres. Based in our Head Office in Witney Oxfordshire the successful candidate will be responsible for processing telephone and email orders assisting with customer queries and liaising across various departments to ensure customer satisfaction.

The job includes :

• Responding promptly and professionally to inbound sales and reception calls
• Accurately processing customer orders received via phone and email
• Proactively communicating with customers regarding back-ordered items
• Collaborating with the Technical team to obtain part codes for customer orders
• Applying appropriate discount structures as directed by Sales staff
• Transferring technical queries to the relevant advisor for expert assistance
• Supporting customers with queries related to stock availability and pricing
• Liaising with internal departments to resolve order and delivery issues
• Performing administrative tasks related to Sales Order Processing
• Assisting the wider Customer Service team with ad hoc duties as needed
• Contributing to achieving departmental targets and maintaining high service standards.

What will you bring to the role

• Previous experience working in a Customer Service role would be desirable but not essential
• A friendly enthusiastic and confident telephone manner
• Excellent communication skills
• World-class customer service
• Good administrative and organisational skills
• High level of competency in Microsoft Office with an ability to learn in-house systems
• Previous experience working with SalesForce and AS400 would be desirable but not essential.

About Certikin

Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products including pool covers heating and ventilation equipment pool cleaners and more. Established in 1963 Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry.

Certikin is part of the Fluidra group a global leader in the pool and wellness industry which allows them to serve over 50 countries with a diverse product portfolio

Why Join Us

Your role will be office based working 37 hours a week within a small and knowledgeable team.

We are offering an annual salary of 26000 depending on experience plus a performance related bonus.

Competitive Pension Plan : Secure your future with our 4% pension contribution. We invest in your long-term financial well-being ensuring you have a solid foundation for retirement.

Generous Holiday Allowance : We believe in work-life balance. Start with 25 days of holiday and as you grow with us enjoy up to 28 days with long service. Take the time you need to relax recharge and spend quality moments with your loved ones.

Comprehensive Health Cash Plan : Your health matters to us. Our health cash plan helps cover everyday healthcare costs from dental check-ups to physiotherapy giving you peace of mind and support when you need it most.

Cycle to Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our cycle to work scheme. Its a great way to stay fit save on travel costs and contribute to a greener environment.

Long Service Awards : We value loyalty and dedication. Our long service awards recognize and reward your commitment to the company celebrating your milestones with us.

Employee of the Season : We appreciate hard work and excellence. Our Employee of the Season program acknowledges outstanding performance giving you the recognition you deserve.

Free Parking : Enjoy the convenience of free parking at our head office. Save time and money with easy access to your workplace making your daily commute hassle-free.

At Certikin (part of Fluidra) we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfil our main mission : To create the perfect Pool and Wellness experience conjunction with this our purpose is to turn water into a better world.

Key Skills

Lpc,ABAP,Benefits & Compensation,Investor Relations,ITIL,Art

Employment Type : Full Time

Experience : years

Vacancy : 1