Customer Journey Team Support

Michael Page; City Of London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency in the UK is seeking a Customer Journey Team Support to enhance customer experiences in the housing sector. Responsibilities include providing administrative support, managing customer queries, and maintaining records. The ideal candidate has strong organisational skills and a proactive approach to problem-solving. This temporary role offers flexibility with a hybrid work model and pay between £15 - £16.50 per hour.

Benefits

Flexible hybrid work model

Opportunity to support the not-for-profit sector

Collaborative team environment

Qualifications

• Experience in an administrative or support role, ideally within the housing sector.
• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Provide administrative support to the Customer Journey Team.
• Assist in managing customer queries and escalating issues.
• Maintain accurate records and documentation.

Skills

Organisational skills

Problem-solving

Communication skills

Attention to detail

Time management

Tools

Office software (word processing and spreadsheets)

Job description

Overview

The Customer Journey Team Support role in the Housing sector involves providing administrative and operational support to ensure seamless customer experiences. This temporary position is ideal for someone with strong organisational skills and a proactive approach to problem-solving.

Responsibilities

• Provide administrative support to the Customer Journey Team, ensuring tasks are completed efficiently.
• Assist in managing customer queries and escalating issues to the appropriate teams when necessary.
• Maintain accurate records and documentation to support team operations.
• Coordinate with internal departments to streamline processes and improve customer satisfaction.
• Support the preparation of reports, presentations, and other materials as required.
• Monitor and update customer information in the database, ensuring data accuracy.
• Help implement strategies to enhance the overall customer journey experience.
• Contribute to team meetings and provide input on process improvements.

Qualifications

• Experience in an administrative or support role, ideally within the housing sector.
• Strong organisational and time management skills.
• Proficiency in using office software, including word processing and spreadsheets.
• A keen eye for detail and the ability to maintain accurate records.
• Excellent communication skills, both written and verbal.
• A proactive and adaptable approach to problem-solving.
• Commitment to delivering excellent customer service.

Offer

• Hourly pay of approximately £15 - £16.50, depending on experience.
• Flexibility with a hybrid work model, including three days working from home.
• Opportunity to contribute to the not-for-profit sector and make a meaningful difference.
• Supportive and collaborative team environment.
• This is an excellent opportunity to join a well-regarded organisation in a key support role. If you are eager to contribute to enhancing the customer journey, we encourage you to apply today.