Customer Experience Team Lead (Part-Time)

Co-op Careers; Cheddar; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail cooperative is seeking a Customer Team Leader to join their team in Cheddar. This role involves providing excellent service, leading a team, and managing daily store operations. With a part-time, permanent contract of 16-20 hours per week and opportunities for overtime, you will receive full training and ongoing support. Benefits include a pension plan, a 30% discount on products, and 36 days of holiday annually. The store values inclusivity and offers dedicated personal development opportunities.

Benefits

36 days holiday

30% discount on products

10% pension contributions

Virtual healthcare services

Qualifications

• A genuine care for the needs of customers and members.
• Desire to learn, grow, and develop leadership skills.
• Ability to balance leading and supporting the team.

Responsibilities

• Provide friendly and thoughtful service every day.
• Coach and train team members to foster an inclusive culture.
• Ensure store remains safe and operational.
• Manage stock accuracy and deliver HR processes.
• Lead implementation of new products and services.
• Build relationships within the local community.

Skills

Great people skills

Organizational skills

Problem-solving skills

Flexibility to work varied shifts

Job description

A well-known retail cooperative is seeking a Customer Team Leader to join their team in Cheddar. This role involves providing excellent service, leading a team, and managing daily store operations. With a part-time, permanent contract of 16-20 hours per week and opportunities for overtime, you will receive full training and ongoing support. Benefits include a pension plan, a 30% discount on products, and 36 days of holiday annually. The store values inclusivity and offers dedicated personal development opportunities.