Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Eastbourne; On-site; GBP 26,000; Full time

Job summary

A leading financial institution in Eastbourne is seeking a Customer Service Consultant to deliver exceptional service. The role involves educating customers on digital banking, identifying those in vulnerable situations, and providing ongoing support for complex needs. Candidates should have strong communication skills and a passion for exceptional service. The position offers a starting salary of £26,000, extensive training, and a range of employee benefits including healthcare and generous holiday leave.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills enabling effective conversations.
• Ability to take ownership of customer enquiries through to resolution.
• Be resilient to a continuously changing environment.

Responsibilities

• Provide outstanding customer service and support.
• Educate customers on digital services and fraud awareness.
• Identify and assist vulnerable customers.

Skills

Excellent communication skills

Empathy

Resilience

Job description

A leading financial institution in Eastbourne is seeking a Customer Service Consultant to deliver exceptional service. The role involves educating customers on digital banking, identifying those in vulnerable situations, and providing ongoing support for complex needs. Candidates should have strong communication skills and a passion for exceptional service. The position offers a starting salary of £26,000, extensive training, and a range of employee benefits including healthcare and generous holiday leave.