Customer Experience & Service Analytics Specialist

Tate; Milton Keynes; On-site; GBP 30,000; Full time

Job summary

A recruitment agency in Milton Keynes seeks a Customer Experience Specialist. The role focuses on client engagement and ensuring service standards are met. Candidates should have strong customer service experience and a desire to work within the IT industry. Main duties include managing escalations, preparing reports, and identifying process improvements. The package offers a salary of up to £30,000, plus excellent benefits including parking, bonus, and healthcare.

Benefits

Paid parking

Annual bonus

Healthcare

Life assurance

Qualifications

• Experience in a customer service based role.
• Desire to work in the IT/Cloud industry.
• Confident interaction with clients, both written and verbal.
• Calm approach to high-pressure situations.

Responsibilities

• Ensure SLA and KPI obligations are being met and exceeded.
• Question and investigate information provided by internal teams.
• Manage escalations for all customers and internal teams.
• Create and update Operational Service Manuals.
• Provide support to internal teams around major incidents.

Skills

Customer service experience

Client interaction

Data investigation

Microsoft Office proficiency

Proactive and commercially astute

Job description

A recruitment agency in Milton Keynes seeks a Customer Experience Specialist. The role focuses on client engagement and ensuring service standards are met. Candidates should have strong customer service experience and a desire to work within the IT industry. Main duties include managing escalations, preparing reports, and identifying process improvements. The package offers a salary of up to £30,000, plus excellent benefits including parking, bonus, and healthcare.