Customer Experience & Facilities Coordinator

Yorkshire Water; Bradford; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

A regional water services provider in Bradford is seeking a Workplace Experience Facilitator for a fixed-term contract. The role involves managing reception, handling queries, and providing excellent customer service. Responsibilities include overseeing mail management, coordinating visitor bookings, and ensuring an efficient service. Ideal candidates should have strong customer service experience and problem-solving skills. This is a full-time role with a competitive salary and several attractive benefits, set to transition to Leeds Valley Park by 2026.

Benefits

Competitive salary

Annual bonus opportunity

Pension scheme

25 days annual leave

Health cash plan

Qualifications

• Previous experience in a customer-facing environment.
• Ability to follow documented policies and procedures.
• Flexible approach to cover different roles.

Responsibilities

• Facilitate communication between all parties.
• Coordinate resources as necessary.
• Manage site booking protocols.

Skills

Customer Service Experience

Attention to Detail

Time Management

Problem Solving

Team Collaboration

Job description

A regional water services provider in Bradford is seeking a Workplace Experience Facilitator for a fixed-term contract. The role involves managing reception, handling queries, and providing excellent customer service. Responsibilities include overseeing mail management, coordinating visitor bookings, and ensuring an efficient service. Ideal candidates should have strong customer service experience and problem-solving skills. This is a full-time role with a competitive salary and several attractive benefits, set to transition to Leeds Valley Park by 2026.