Customer Experience Coordinator

The Vet; Doncaster; On-site; GBP 10,000 - 15,000; Part time

Job summary

A well-established veterinary clinic in Doncaster is seeking a part-time Customer Experience Coordinator. This role involves delivering exceptional customer service, managing check-ins, and fostering a welcoming environment for both pets and their owners. Applicants should be outgoing and proactive, with a passion for providing top-notch service. Comprehensive training and career development opportunities are provided.

Benefits

Comprehensive training

CPD opportunities

Qualifications

• Experience in customer service preferred.
• Outgoing, proactive, and confident personality desired.
• Ability to create a welcoming environment for customers.

Responsibilities

• Serve as the first point of contact for customers, greeting them warmly.
• Manage customer check-ins and assist with inquiries regarding services.
• Maintain efficiency and a friendly atmosphere in the reception area.

Skills

Customer Service

Outgoing personality

Proactivity

Job description

Social network you want to login/join with:

Customer Experience Coordinator, Doncaster

Client:

The Vet

Location:

Doncaster, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

9b7cb5e477c2

Job Views:

7

Posted:

19.08.2025

Expiry Date:

03.10.2025

Job Description:

We’re on the lookout for a part-time Customer Experience Coordinator to join us at The Pet Vet Doncaster. This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

This role covers 20 hours per week and 1 in 4 weekends.

What we’re looking for

We're seeking a customer service superstar who can help create a positive, welcoming, friendly, and efficient environment for customers and their pets.

Our Customer Experience Coordinators are often the first point of contact for customers—greeting them at reception or on the phone. This role is crucial in making a fabulous, long-lasting impression!

We provide comprehensive training and CPD opportunities through the BVRA (British Veterinary Receptionist Association).

Our deskless reception at The Pet Vet Doncaster involves greeting customers and their pets, guiding them to the waiting area, and completing check-in on a tablet while discussing services like Pet Health Plans. After appointments, the clinical team hands the customer back to our Customer Experience team for check-out and questions.

We're looking for someone who is outgoing, proactive, confident, and happy to support our customers in this way.

To attract and retain top talent, we offer a great range of benefits.