Customer Experience Consultant - Digital Banking & Fraud

HSBC Group; Fareham; On-site; GBP 26,000; Full time

Job summary

A leading global bank in Fareham seeks a Customer Service Consultant to provide outstanding service and support to customers. This role involves educating clients about digital banking options and addressing complex needs while ensuring financial inclusion. The ideal candidate should possess excellent communication abilities and a passion for customer satisfaction. The position offers a competitive salary of £26,000, various healthcare benefits, and extensive holiday options.

Benefits

Over six weeks' holiday

Employee discounts through Perks at Work

Pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage in effective conversations and build strong connections.
• Demonstrated experience in delivering a personalized and friendly service.
• Comfortable working in a continuously changing environment.

Responsibilities

• Act as the first point of contact for customers and deliver exceptional service.
• Educate customers on digital services and raise fraud awareness.
• Support vulnerable customers with their banking needs.

Skills

Excellent communication skills

Ownership of customer inquiries

Resilience to change

Job description

A leading global bank in Fareham seeks a Customer Service Consultant to provide outstanding service and support to customers. This role involves educating clients about digital banking options and addressing complex needs while ensuring financial inclusion. The ideal candidate should possess excellent communication abilities and a passion for customer satisfaction. The position offers a competitive salary of £26,000, various healthcare benefits, and extensive holiday options.