Customer Experience Advisor | S1 | Retail Banking | Leicester Clocktower Branch

Banco Santander; Leicester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading banking institution in Leicester is seeking a Customer Experience Advisor to enhance customer relations and provide outstanding service. Responsibilities include acting as the first point of contact for customers, assisting with transactions, and answering queries. The role requires flexibility and outstanding communication skills. A starting salary of £24,000 along with additional benefits awaits the right candidate. This position offers a supportive team environment and the chance to make a significant impact.

Benefits

Annual cash allowance of £500

25 days of holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions

Flexible healthcare and mental health support

Opportunities for professional development

Qualifications

• Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background.
• Ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above‑and‑beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transaction queries and servicing.
• Answer customer calls into our contact centre.

Skills

Outstanding customer service

Effective communication

Teamworking skills

Flexibility

Job description

Customer Experience Advisor S1 Retail Banking Leicester Clocktower Branch

Country: United Kingdom

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge what's possible.

This is more than a strategic shift. It's a chance for driven professionals to grow, learn and make a real difference.

Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach to risk management.

Retail & Commercial Banking

Our retail and commercial banking business integrates all activities to better serve customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Customer Experience Advisor based out of the Leicester Clocktower Branch working 35 hours per week on a rota basis Monday to Saturday between 8 am and 6 pm.

As a customer experience advisor you will be the friendly face and voice of Santander, a listener and problem‑solver. Whether helping with a simple cash transaction, aiding customers with technology in the banking hall, handling phone calls or protecting against fraud and scams, you will always be ready for the next challenge.

Our branch can be busy, varied and challenging, but we are a close‑knit team that supports one another. You will be totally flexible, comfortable undertaking a broad range of activities, and thrive on the variety this role offers. You are the eyes and ears of our business.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transaction queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

What You'll Bring

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We enable teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background (Required).
• Ability to communicate effectively with customers to truly understand their needs (Required).
• A real desire to go above‑and‑beyond for customers (Preferred).
• Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
• Openness to a broad range of activities even if outside of standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

WE VALUE YOUR IMPACT

At Santander your contribution matters. We recognize the difference you make every day and ensure you feel valued, supported and rewarded in return. Recognition goes beyond pay; it's about the pride you feel in your work, the impact on customers and communities, and opportunities to grow personally and professionally.

• Starting salary of £24,000 plus a £500 annual cash allowance.
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates: medical insurance, dental insurance, and health assessments.
• We contribute 8 % of your salary into your pension; you can contribute up to 12.5 % and may opt for cash.
• Protection for you and your family with company‑funded death‑in‑service benefit and income protection insurance, plus discounted rates for additional life assurance and critical illness cover.
• Share in Santander's success by saving or investing in our share plans.
• As a Santander UK employee you can request staff versions of our products (Edge Current Accounts, Credit Cards) with no fees and access many other deals and discounts.
• • Competitive rewards that reflect the real impact you make and the value you bring.
  • Wellbeing that goes beyond work – we partner across four pillars of wellbeing (physical, mental, social, financial) to give you access to apps, discounted gym and fitness, weekly online classes, flexible healthcare and mental health support.
  • Support for every life stage – from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
  • Time to give back – volunteering opportunities to make a difference in the communities we serve.
  • Global growth opportunities – shape your career, learn new skills and explore what's possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

We are proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.

When applying please consider travel distance, time and cost to your chosen branch location.

Right to work in the UK

• Every individual must have the right to work in the UK, either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have the right to work or if your application for a working visa / permit is unsuccessful, we will not proceed and will withdraw any conditional offer previously made.

We welcome applications on the understanding that, should you be offered this role, no relocation package may be available. Santander will pay the employer mandatory government fees required for visa processing but you may be liable for your own personal immigration and relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in, please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we are available via email. You can contact us at

Required Experience:

Unclear Seniority

Key Skills: Change Management, FMCG Sales, Business Objects, Claims Investigation, ERP, ACCA

Employment Type: Full Time

Experience: Years

Vacancy: 1

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Customer Experience Advisor • Leicester, England, UK