Customer Experience Advisor – Digital Banking

HSBC; Newcastle upon Tyne; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Consultant to deliver exceptional service and support for customers. The role involves educating clients on digital banking and fraud awareness while identifying those in vulnerable situations. Strong communication skills and a passion for customer service are essential. Training is provided to ensure you are fully equipped for the role. The position offers a competitive salary and a variety of employee benefits.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations.
• Take ownership of customer enquiries through to resolution.
• Be resilient to a continuously changing environment.

Responsibilities

• Play a pivotal role within the Branch Customer Service Team.
• Educate customers around digital services and fraud awareness.
• Identify and support customers in vulnerable situations.

Skills

Excellent communication skills

Empathy towards customers

Ability to engage in conversations

Resilience to change

Job description

A leading financial institution is seeking a Customer Service Consultant to deliver exceptional service and support for customers. The role involves educating clients on digital banking and fraud awareness while identifying those in vulnerable situations. Strong communication skills and a passion for customer service are essential. Training is provided to ensure you are fully equipped for the role. The position offers a competitive salary and a variety of employee benefits.