Customer Engagement & Marketing Executive - Global Media/Information business

Media IQ Recruitment Ltd; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading media recruitment company in London is seeking a Customer Engagement & Marketing Executive to enhance attendee relationships at events and support new corporate subscribers. Ideal candidates should possess marketing experience, excellent communication skills, and a confident demeanor. This role allows for career progression into various functions like customer success or sales.

Qualifications

• Experience in marketing or customer engagement.
• Strong communication skills; outgoing and confident demeanor.
• Customer-facing experience preferred.

Responsibilities

• Maintain contact with registered event attendees with updates and insights.
• Engage new corporate subscribers via phone and email to welcome them.

Skills

Marketing experience

Customer engagement

Communication skills

Outgoing and confident

Job description

The Company

A highly respected global media, events and information business operating across various markets. They have a friendly and rewarding culture, excellent training and development and a collaborative approach to growth.

The Role: Customer Engagement & Marketing Executive

You will join the marketing team for their leading portfolio of b2b retail/ecommerce events/research platforms. The main purpose of your role will be two fold:

• Events - Keep the retail professionals who have registered to attend their events up-to-date with information and insights which will help them to get the most out of the event. You will also utilise email marketing in order to get post-event feedback.
• Business Intelligence - each time the company signs up a new corporate subscriber to one of their business intelligence platforms, you will engage with them via the phone, email in order to welcome them on board, and in the early months, send them information which will help them to get the most out of their subscription.

This will be the start of a new function for this department and therefore can offer different career paths - eg into customer success, marketing, sales etc.

Requirements for this position

• Marketing or professional customer engagement experience
• Outgoing, confident and articulate
• Customer facing and mature
• Able to work from Central London offices at least once a week

If you think that you could be the person our client is looking for, please apply.