Customer Education & Adoption Specialist

Once For All UK; England; On-site; GBP 35,000 - 38,000; Full time

Job summary

A innovative SaaS company in the UK is seeking a Customer Education and Enablement specialist to design and deliver a scalable education programme. The role requires exceptional writing skills, the ability to simplify complex concepts, and experience in instructional design. Responsibilities include managing knowledge bases, delivering training sessions, and supporting product launches. Benefits include private medical insurance, a wellness fund, 25 days holiday, and opportunities for professional development.

Benefits

Private Medical Insurance

Wellness fund

Pension

Life Assurance x 3

25 days holiday plus 8 Bank Holidays

Ongoing professional development

Holiday purchase Scheme

Volunteering days

Employee Assistance Programme

Team and company offsite events

Eye care voucher

Free Tea, Coffee, and fruit

Qualifications

• Experience in customer-facing roles with relationship-building skills.
• Ability to create engaging instructional content.
• Strong prioritisation skills in a fast-paced environment.

Responsibilities

• Develop and manage self-service knowledge bases.
• Audit existing training materials for accuracy.
• Deliver training sessions to large customer volumes.
• Facilitate product adoption webinars.

Skills

Customer-facing experience

Exceptional writing and editing ability

Ability to simplify complex concepts

Quick learner

Strong attention to detail

Experience in Instructional Design

Proficiency with LMS platforms

Understanding of adult learning principles

Excellent organizational skills

Confidence in delivering training

Familiarity with AI-assisted tools

Tools

LMS platforms

Authoring tools

Job description

A innovative SaaS company in the UK is seeking a Customer Education and Enablement specialist to design and deliver a scalable education programme. The role requires exceptional writing skills, the ability to simplify complex concepts, and experience in instructional design. Responsibilities include managing knowledge bases, delivering training sessions, and supporting product launches. Benefits include private medical insurance, a wellness fund, 25 days holiday, and opportunities for professional development.