Customer Delivery Hub, Driver Installer

John Lewis Partnership; Weybridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Weybridge is seeking an Installation Specialist to join their team. The successful candidate will provide exceptional service by installing home products, ensuring customer satisfaction. Candidates should possess a C1 UK driving licence, experience in installation, and strong communication skills. This full-time role includes varied hours and offers an opportunity to be part of a dedicated team focused on excellent service.

Benefits

Flexible working options

Employee ownership benefits

Training and support

Qualifications

• Must be 18 years or older.
• Able to cope with physical demands of delivering large items.
• Knowledgeable about technology.

Responsibilities

• Act as a brand ambassador providing great customer service.
• Load deliveries with the warehouse team.
• Install products efficiently in customer homes.
• Keep informed about new products and technologies.

Skills

Previous installation experience

Manual C1 UK driving licence

DCPC and Tachograph Card

Experience driving a 7.5 tonne vehicle

Customer-facing experience

Verbal communication skills

Physical capability for heavy items

Good understanding of technology

Job description

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew. This role requires you to be 18 years or older.

Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Helping load up your lorry with the day’s deliveries, working alongside the warehouse team.
• Demonstrating respect and courtesy for the customer’s home and handling unexpected situations to find the best possible solution for customers.
• Installing products efficiently and quickly for customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to perform your role at your best.
• Maintaining a safe working environment.

Essential skills/experience

• Previous installation experience; we will assist in topping up knowledge with our installer accreditation.
• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) and Tachograph Card.
• Previous experience driving a 7.5 tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and face to face.
• Able to cope with the physical requirements of the role (delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
• Good understanding of technology.

Desirable skills/experience

• Installation and disconnection of white goods.
• TV installation.
• Assembly of flat pack.

Varied hours of full-time work (41 hours per week, 4 days per week) between Monday and Saturday. 10:30-21:30 Monday-Friday, 07:00-18:00 Saturday.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles are subject to pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information during recruitment. Any DBS checks will be carried out by a third-party registered body and financial probity checks may also be required for some roles.
• Vacancies can close early if there is a high number of applicants.
• We support flexible working where possible. This might mean flexible or compressed hours, job sharing or shorter hour contracts. Discuss this further with the hiring manager during your interview.