Customer Delivery Hub, Driver Installer

John Lewis Partnership; Leeds; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading UK retailer is seeking an Installation Specialist based in Leeds. You'll be responsible for delivering and installing various products in customers' homes. Candidates should have prior installation experience, a valid Manual C1 UK driving license, and strong customer service skills. The role is full-time, requiring a commitment to upholding brand standards and ensuring customer satisfaction.

Benefits

Flexible working options

Employee ownership

Work-life balance support

Qualifications

• Previous experience of installation.
• Manual C1 UK driving licence with maximum 6 points.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.

Responsibilities

• Deliver and install products at customers' homes.
• Load deliveries working alongside the warehouse team.
• Maintain a safe working environment.
• Provide demonstrations of products once installed.

Skills

Great customer service

Verbal communication skills

Manual driving

Technical understanding

Education

DCPC or Driver Qualification Card

Tachograph Card

Tools

7.5-tonne vehicle

Job description

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle.

Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Load up your lorry with the day\'s deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer\'s home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment
• Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you\'ll need

• Previous experience of installation is required for this role and we\'ll assist in topping up your knowledge with our very own installer accreditation.
• Manual C1 UK driving licence (with a maximum of 6 points)
• DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
• Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring

• Installation and disconnection of white goods.
• TV installation.
• Assembly of a flat pack.

Full-time (41 hours per week) working the hours of 06:00 - 17:00. Monday - Saturday 4 days per week.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.