Customer Communications & Marketing Manager — Hybrid Role

Thirteen Group; Tees Valley; Hybrid; GBP 53,000; Full time

Job summary

A prominent housing association in the North East seeks a Customer Communications and Marketing Manager to lead customer-facing campaigns and team initiatives. This hybrid role requires innovative communication strategies to engage and support a diverse customer base. Ideal candidates have experience in multi-channel marketing, brand management, and community engagement. The company offers a competitive salary, generous annual leave, and a supportive work environment.

Benefits

Salary - £52,799 per annum

Annual leave starting at 28 days

Pension contributions up to 17%

Health expense savings with Simply Health

Discount and Reward platform

Qualifications

• Experience in a housing association, local authority, or social housing context is desirable.
• Skilled at managing sensitive messaging and crisis communications.
• Ability to measure impact and use insights for improvement.

Responsibilities

• Lead a team to deliver accessible and engaging content across all channels.
• Deliver campaigns using customer insights to improve experience.
• Build relationships with customers through community engagement.

Skills

Customer storytelling

Multi-channel campaign delivery

Team leadership

Brand identity protection

Knowledge of accessibility regulations

Education

Degree or professional accreditation in communications, marketing, or related field

Job description

A prominent housing association in the North East seeks a Customer Communications and Marketing Manager to lead customer-facing campaigns and team initiatives. This hybrid role requires innovative communication strategies to engage and support a diverse customer base. Ideal candidates have experience in multi-channel marketing, brand management, and community engagement. The company offers a competitive salary, generous annual leave, and a supportive work environment.