Customer Care Representative

ZipRecruiter; Bridgwater; On-site; GBP 25,000 - 35,000; Full time

Job summary

A multinational chemical company is looking for a Customer Care Representative in Bridgwater. This role includes managing the order-to-cash cycle, supporting EU customers, and collaborating with sales teams. The ideal candidate has experience in customer care, is fluent in English and another European language, and possesses strong communication skills. The company offers a competitive compensation package and opportunities for personal growth.

Benefits

Permanent role in a stable company

Collaborative team culture

Opportunities for growth

Competitive compensation package

Qualifications

• Experience in customer care or inside sales, with order-to-cash knowledge.
• Fluent in English and another European language.
• Strong communicator with a customer-first approach.

Responsibilities

• Act as the Single Point of Contact for EU customers.
• Prepare accurate shipping and invoicing documents.
• Identify upselling or cross-selling opportunities.

Skills

Customer care experience

Proactive mindset

Fluent in English

Communication skills

Microsoft Office proficiency

Tools

Microsoft Dynamics 365 F&O

Job description

Job Description

About the Company

CRC Industries Europe is a dynamic multinational headquartered in Zele, Belgium, with roots in Philadelphia, USA. We specialize in high-performance chemical products—lubricants, cleaners, degreasers, and anti-corrosion agents—serving the electronics, automotive, and industrial sectors. With production sites in Belgium, the UK and South Africa, and sales offices across Europe and the Middle East, we’re a global force with a local heart.

About the Role

As a Customer Care Representative, you’ll be the trusted point of contact for our EU customers—especially in the United Kingdom. You’ll manage the full order-to-cash cycle, ensuring smooth operations, clear communication, and top-tier customer satisfaction. As you grow in the role, you’ll also take on commercial activities such as identifying growth opportunities with smaller accounts, nurturing leads, and assisting the sales team.

Responsibilities

Customer Care & Order Management

• Act as the Single Point of Contact for EU customers
• Process and confirm orders, ensuring alignment with contracts and delivery timelines
• Communicate proactively throughout the order cycle

Documentation & Logistics

• Prepare accurate shipping and invoicing documents
• Tailor documentation to destination-specific requirements
• Coordinate with warehouses for road and airfreight logistics

Sales Support & Customer Success

• Collaborate closely with Sales and Account Managers to support customer relationships.
• Support customers with CRC’s digital platforms (EDI, B2B Webstore)
• Prepare for key customer meetings and follow up on leads
• Identify upselling or cross-selling opportunities and contribute to revenue growth

After-Sales & Certification

• Provide customs and compliance documents (MSDS, TDS, Certificates)
• Handle claims, returns, and corrections with professionalism and speed

Qualifications

• Experience in customer care or inside sales, with strong order-to-cash knowledge
• A proactive mindset and commercial awareness
• Fluent in English, combined with another European language such as Finnish, Norwegian, Swedish, German or French to effectively support our diverse EMEA customer base
• Strong communicator with a customer-first and sales-oriented approach
• Proficient in Microsoft Office (O365 environment)
• Experience with Microsoft Dynamics 365 F&O or similar ERP systems is a plus

What We Offer

• A permanent role in a stable, international company
• A collaborative and supportive team culture that values initiative and growth
• Opportunities for growth in both patron care and sales
• A competitive compensation package with attractive benefits

Equal Opportunity Statement

We are committed to and inclusivity in our hiring practices.